Celeste Lister
Pensacola,FL
Summary
Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
Work History
Caregiver
No Company Was Involved
09.2010 - 08.2024
- I took care of my disabled father until he passed in August.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Manager
Walmart
Pensacola, FL
04.2016 - 03.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Server/Hostess
HURRICANE GRILL AND WINGS
Orange Beach, AL
03.2018 - 08.2021
- Handled 40-50 tables daily
- Greeted customers and guests
- Took food and drink orders
- Served meals
- Checked on customers, diners and guests frequently
- Bussed tables
- Handled money
- Swept, mopped, and prepared for customers, diners and guests
- Worked at a bar, restaurant and hotel
- Prepared breakfast, lunch, dinner and orders
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Representative
Walmart
Pensacola, FL
01.2008 - 04.2013
- I started off as a cashier & worked my way up to a customer service manager
- My job was to help customers & make sure their visit was fast & friendly
- I also helped employees with any issue that stood in their way
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Responsible for cashier duties
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Representative
West Telemarketing
Pensacola, FL
01.2007 - 11.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High school diploma -
Pensacola High School
Pensacola, FL05.2010
Skills
- Customer Service
- Computer Operation
- Cash Handling
- Computer Literacy
- Computer Skills
- Typing
- Communication Skills
- Serving
- Food service
- Restaurant experience
- Cooking
- Bartending
- Cleaning
- Host/hostess experience
- Retail sales
- Microsoft Office
- Front desk
- Daily living assistance
- Housekeeping
- Housekeeping tasks
- Verbal and written communication skills
- Compassionate communication
- Medical record-keeping
- Client documentation
- End of life care
- At-home care instruction
Timeline
Server/Hostess
HURRICANE GRILL AND WINGS
03.2018 - 08.2021
Customer Service Manager
Walmart
04.2016 - 03.2024
Caregiver
No Company Was Involved
09.2010 - 08.2024
Customer Service Representative
Walmart
01.2008 - 04.2013
Call Center Representative
West Telemarketing
01.2007 - 11.2009
High school diploma -
Pensacola High School