Celeste Lopez
San Jacinto,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server/Host/Take-Out Server
Applebee's Neighborhood Grill & Bar
03.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate of Business Administration - Marketing
San Diego Mesa College
San Diego, CA06.2025
High School Diploma -
San Jacinto Highschool
San Jacinto CA06.2021
Skills
- Table Setting
- Order Delivery Practices
- Order Management
- Food Inspection
- Table Bussing
- Supply Restocking
- Safe Food Handling
- Guest Engagement
- High-Volume Dining
- Hospitality Service Expertise
- Allergy Awareness
- Sales Techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Host/Take-Out Server
Applebee's Neighborhood Grill & Bar
03.2021 - Current
Associate of Business Administration - Marketing
San Diego Mesa College
High School Diploma -
San Jacinto Highschool
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