Celeste Navarro
Summary
Skilled in bilingual communication and Certified in CPR/AED, my background merges hospitality with health safety, showcasing a strong work ethic and the ability to thrive in high-pressure environments. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Paloma Blanca Mexican Cuisine
06.2020 - 01.2023
- Worked on private events and efficiently communicated with party host to ensure everything goes as planned.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Paloma Blanca Mexican Cuisine
02.2023 - Current
- Worked on private events and efficiently communicated with party host to ensure everything goes as planned.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Host
Kona Grill
02.2018 - 06.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Thomas Edison High School
San Antonio, TX06-2020
Skills
- HIPAA compliance
- OSHA regulations
- Instrument preparation
- Certified in CPR/AED
- Disinfection and sterilization
- Dental Assisting License
- Bilingual in Spanish and English
- Strong work ethic
- Team collaboration
- Proper communication
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
- CPR/AED Certification
- Dental Assistant License
Timeline
Server
Paloma Blanca Mexican Cuisine
02.2023 - Current
Server
Paloma Blanca Mexican Cuisine
06.2020 - 01.2023
Host
Kona Grill
02.2018 - 06.2020
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
- CPR/AED Certification
- Dental Assistant License
High School Diploma -
Thomas Edison High School
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