Celeste Ramos
San Antonio,TX
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GM Financial
San Antonio, Texas
07.2022 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained polite communication during high-volume call periods
- Trained new representatives on scripts, systems, and call handling
- Updated customer accounts, addresses and contact information within call management databases.
- Attended regular training sessions on updates and changes within the industry or organization.
- Ensured compliance with company standards and regulations.
- Assisted with messaging platform and navigated through multiple accounts at once.
Teachers Assistant
Learning Leaf
San Antonio, TX
09.2019 - 07.2022
- Assisted lead teacher with student supervision during group work and transitions.
- Prepared worksheets, supplies, and activity stations for daily classroom instruction.
- Communicated with teachers about student needs, assignments, and classroom routines.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Team Member
Chick-Fil-A
San Antonio, Texas
05.2019 - 02.2020
- Restocked Chick-fil-A condiments, cups, and packaging supplies to ensure seamless service during shifts.
- Resolved guest questions with calm, respectful Chick-fil-A service.
- Followed Chick-fil-A opening and closing procedures for store readiness.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Engaged customers in friendly conversations while taking orders to create a welcoming atmosphere. pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Southwest High School
San Antonio, TXSkills
- Customer service
- Call management
- Call center operations
- Account updates
- Payment processing
- Quality assurance
- Training and mentoring
- Computer proficiency
- Time management
- Conflict resolution
- Sales expertise
Timeline
Customer Service Representative
GM Financial
07.2022 - Current
Teachers Assistant
Learning Leaf
09.2019 - 07.2022
Team Member
Chick-Fil-A
05.2019 - 02.2020
Southwest High School