Celeste Rojas
STOCKTON,CA
Summary
Adaptable and efficient individual with experience in hospitality and retail settings. Skilled in managing customer interactions, collaborating with teams, and maintaining a welcoming atmosphere. Committed to delivering outstanding service and optimizing dining experiences.
Overview
4
4
years of professional experience
Work History
Hostess/Cashier
Captain Crab
Stockton, CA
05.2026 - Current
- Greeted and seated guests efficiently, ensuring optimal flow of dining experience.
- Managed reservation system to maximize table turnover and enhance guest satisfaction.
- Assisted in coordinating dining room layout for peak service periods, promoting teamwork.
- Provided menu information and answered guest inquiries to enhance customer experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Cashier
KFC
Stockton, CA
06.2024 - 08.2024
- Implemented promotional displays that increased product visibility and sales engagement.
- Monitored inventory levels and communicated needs to management for restocking purposes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Angry Chickz
Stockton, CA
03.2024 - 04.2024
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product selections and inquiries to enhance satisfaction.
- Maintained accurate cash drawers, ensuring balanced end-of-shift reports.
- Collaborated with team members to uphold cleanliness and organization standards.
- Handled customer complaints professionally, improving overall service experience.
- Trained new cashiers on operational procedures and customer service expectations.
- Greeted customers entering store and responded promptly to customer needs.
Hostess/Cashier
Nenas Mexican Restaurant
Stockton, CA
04.2022 - 08.2022
- Monitored dining area cleanliness and organization, contributing to positive ambiance.
- Handled guest feedback promptly, resolving issues to maintain high service standards.
- Trained new host staff on procedures and customer service expectations for seamless operations.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Edison High School
Stockton, CAEsthetician License -
California Board of Barbering And Cosmetology
Stockton, CA03.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
Timeline
Hostess/Cashier
Captain Crab
05.2026 - Current
Cashier
KFC
06.2024 - 08.2024
Cashier
Angry Chickz
03.2024 - 04.2024
Hostess/Cashier
Nenas Mexican Restaurant
04.2022 - 08.2022
High School Diploma -
Edison High School
Esthetician License -
California Board of Barbering And Cosmetology