CELESTE TAMAYO
Huntington Park,CA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fast And Professional Movers
07.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided primary customer support to internal and external customers.
Cash Register Clerk/Coffee Barista
French's Cupcake Bakery
06.2021 - 05.2022
- Demonstrated flexibility and adaptability by covering shifts, learning new procedures, or adjusting to changes in store layout or policies as needed.
- Streamlined checkout process through regular maintenance of point-of-sale equipment, minimizing downtime caused by technical issues.
- Enhanced customer trust by maintaining strict confidentiality with sensitive information such as credit card numbers or personal identification.
- Assisted in training new cashiers, sharing best practices for efficient and effective cash handling procedures.
- Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
- Enhanced store sales by suggesting additional items to customers during their transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Cleaned counters, machines, utensils, and seating areas daily.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Payment Processing
- Customer satisfaction measurement
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Fast And Professional Movers
07.2022 - 12.2023
Cash Register Clerk/Coffee Barista
French's Cupcake Bakery
06.2021 - 05.2022
High School Diploma -
Huntington Park Senior High School