Celeste Badillo
Spring,TX
Summary
Dedicated and passionate licensed agent with the desire to constantly improve prior knowledge and skills set. Prioritizes client relationships and consistently performs with strategic development, professionalism and integrity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefit Specialist
USI
Houston , TX
04.2024 - Current
- Investigate and work with carrier contacts to solve claim issues
- Track, record and document all calls or interactions in database
- Assist clients with administrative questions regarding enrollment, eligibility and special contract provisions
- Provide assistance with coordination of benefits
- Draft appeal letters and perform claim audits as needed
Warranty Service Representative
Fs Builders Resources
Houston , TX
03.2019 - 10.2021
- Generate and verified clients purchase orders
- Ordered material and supplies for major company projects
- Responded to important revenue generating clients in prompt timing to ensure a white glove experience and promote loyalty
- De-escalated client issues with exceptional problem-solving and conflict mediation skills
- Document client correspondence to track all requests, problems and solutions
- Processed information through involved departments to ensure customer satisfaction
Benefits Center Representative
Alight Public Relations
Houston , TX
10.2015 - 10.2018
- Enrolled clients employees into their health, dental and vision plans
- Renewed existing policies with important business clients and third party providers
- Assisted with comparing various plan and policies to supply the client with all the information potentially necessary
- Maintained extensive knowledge of policy specifics
- Documented and submitted Qualified Life Events
- Responsible for documenting accurate and important personal information
- Identified process improvement opportunities to enhance operational effectiveness and improve individual productivity
Education
High School Diploma -
Klein Collins High School
06-2015
Skills
- Passionate about client relationships
- Excellent attention to fine details
- Strong computer database proficiency
- Advanced user of Microsoft TEAMS, MS Excel, MS Word, and MS Outlook
- Outstanding customer service and communication abilities
- Knowledge of Insurance policies and terms
Certification
- General Lines Agent - Life, Health and HMO
Timeline
Benefit Specialist
USI
04.2024 - Current
Warranty Service Representative
Fs Builders Resources
03.2019 - 10.2021
Benefits Center Representative
Alight Public Relations
10.2015 - 10.2018
High School Diploma -
Klein Collins High School
- General Lines Agent - Life, Health and HMO
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