Rokeria Williams
Walls,USA
Summary
Achieved high levels of customer satisfaction through attentive service and effective problem-solving. Built lasting customer relationships that promoted loyalty and trust. Enhanced operational efficiency by proficiently navigating multiple applications and utilizing dual monitors.
Overview
5
5
years of professional experience
Work History
Benefit Specialist
Mutual of Omaha
06.2024 - Current
- Administer FMLA/PFML plans along with claims.
- Operating and toggling between different systems such as JIRA, GSAP, GFS, and more.
- Assist groups & brokers by analyzing contracts and policy documents.
- Schedule meetings with brokers and groups for training on Employer Access and Benefit policy contracts
- Review EDI Files to locate discrepancies.
- Process enrollment forms through Employer Access & Compass.
New Account Specialist
Raymond James
07.2023 - 06.2024
- Process documents accounts under securities industry regulations.
- Answer high volume of calls with a smile and passion.
- Work with Account Transfers & Mutual Funds regarding onboarding.
- Communicate with advisors by email & phone to resolve COB requests.
Care Review Processor
Molina Healthcare
10.2020 - 07.2023
- Created authorizations based on requests submitted via phone & fax.
- Provided members and providers with eligibility and benefits verification.
- Tasking/scheduling members for annual health assessment.
- Working with agencies & providers to correct dx and CPT codes for billing purposes.
Education
Associate’s degree - undefined
Hinds Community College
01.2017
Skills
Assisted teams in utilizing CRM systems to enhance customer interactions Supported data entry and management to maintain accurate customer records Helped troubleshoot issues to improve system functionality
ACHIEVEMENTS
Award/Achievements Honors Society 2017
Timeline
Benefit Specialist
Mutual of Omaha
06.2024 - Current
New Account Specialist
Raymond James
07.2023 - 06.2024
Care Review Processor
Molina Healthcare
10.2020 - 07.2023
Associate’s degree - undefined
Hinds Community College