Gabrielle Sherman
Wesley Chapel,FL
Summary
Dynamic leader with a proven track record at Hobby Lobby, enhancing team collaboration and customer satisfaction through effective problem-solving and time management. Excelled in fostering a positive work environment and resolving escalated issues, significantly improving service quality. Skilled in multitasking and organization, adept at coaching employees and collaborating across departments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Manager
Hobby Lobby
05.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Led weekly team meetings to communicate updates, share best practice.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor Of Science In Nursing - Nursing
Rasmussen University
Odessa, FLMedical Humanities
Saint Leo University
Saint Leo, FLHigh School Diploma -
Cypress Creek High School
Wesley Chapel, FL05.2022
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Strong Communication
- Data analysis
Timeline
Customer Service Representative Manager
Hobby Lobby
05.2021 - Current
Bachelor Of Science In Nursing - Nursing
Rasmussen University
Medical Humanities
Saint Leo University
High School Diploma -
Cypress Creek High School