CELESTIAL FALEALO
BERKLEY,MI
Summary
I'm a highly motivated, reliable team member that loves to learn and master new skills. I have experience with customer service and a proven track record of meeting goals and exceeding them. I have excellent multi-tasking and communication skills and am a very fast learner. I believe I could be a very productive and positive addition to your team.
Overview
3
3
years of professional experience
Work History
Barista/Cashier
Great Lakes Coffee Roasting Co.
Detroit, MI
06.2021 - Current
- Operated cash registers and handled cash and card transactions while performing cash handling duties efficiently to ensure accurate accounting records
- Responsible for opening and closing tasks such as, but not limited to, cleaning cafe areas, coffee and espresso machines, and setting up displays
- Maintained high standards of cleanliness in the café area and equipment used for drink preparation
- Demonstrated strong organizational skills when stocking inventory, prepping ingredients for drinks, or prepping my station in anticipation for a rush
- Displayed proficiency in operating various types of brewing equipment such as, but not limited to, grinders, blenders, and espresso machines
- Accomplished new and different drink requests, enhancing coffee shop reputation while boosting customer satisfaction and loyalty.
Guest Experience Specialist
Petco
Troy, MI
12.2022 - 01.2024
- Resolved customer complaints in a professional manner while maintaining company standards
- Provided small animal, reptile, and bird care such as, but not limited to, cleaning enclosures, feeding, watering, medicating and socializing animals
- Achieved monthly paid membership reward for exceeding sign up expectations
- Established personal connections with customers, increasing customer loyalty, and customer satisfaction
- Replenished inventory
- Deep cleaned and disinfected floors, shelves, registers and other various surfaces in the facility.
Education
High School Diploma -
Lighthouse Christian Academy (Homeschooled)
130 Maple Dr N, Hendersonville, Tennessee 37075 02-2023
Skills
- POS Systems
- Cash Handling
- Cash Register Operation
- Inventory Management
- New Hire Training
- Multitasking
- Listening Skills
- Sales Goals Attainment
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Stocking and Receiving
- Decision-making
- Interpersonal skills
- Excellent communication
- Telephone reception
References
- Chuck Palumbo, Great Lakes Coffee Roasting Co., Manager, (248) 444-3545, cpalumbo@greatlakescoffee.com
- Lauren Kerby, Petco, Ship From Store Specialist, (248) 635-0667, laurenrk7@gmail.com
- Jadyn Potterfield, Petco, Dog Trainer, (947) 517-2529, jadynpotterfield@gmail.com
- Danielle Bradley, Private, Tutor, (248) 425-2206, dmarieconn@yahoo.com
Timeline
Guest Experience Specialist
Petco
12.2022 - 01.2024
Barista/Cashier
Great Lakes Coffee Roasting Co.
06.2021 - Current
High School Diploma -
Lighthouse Christian Academy (Homeschooled)
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