Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Skills And Qualifications
Timeline
Generic

Celestine Nelson

Oakland,CA

Summary

Diligent TSO with 3-year background in transportation security. Communicate effectively with passengers to promote expeditious screening processes. Proficient in operation of x-ray and other security equipment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Coordination Center Officer

TSA
11.2022 - Current
  • Reviews incident reports for accuracy and completeness to ensure proper reporting procedures have been followed. Inputting incident report data using various systems such as PARIS. Assisting senior employees or supervisor in preparing reports and briefings on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
  • Determines the significance of events, follows incidents reporting guidelines (per TSOC guidance) and ensuring the delivery of information to appropriate recipient(s). Ensuring that superiors are aware of ongoing activities and recognizing the need to call to their attention important new information which may require further examination or action.
  • Supporting security from functions and operations such as Visible Intermodal
  • Prevention and Response (VIPR), Playbook, Screening Passengers by Observation Techniques (SPOT) operations, Transportation Security Specialist - Explosives (TSS-E) operations, Travel Document Check (TDC) operations, and other activities and applicable operations.
  • Coordinating and tracking the readiness status and maintaining working relationships with other related entities throughout TSA, including Headquarters and other airport operations to ensure effective coordination and sharing of necessary information, as determined by the Federal Security Director (FSD).
  • Assisting with the development of reports
  • Monitoring metrics
  • Reviews emergency call information (e.g., bomb threat, breach, applicable Transportation Security Operations Center (TSOC) incidents, etc.) and transferring information in accordance with local procedures.
  • Reviews incident reports for accuracy and completeness to ensure proper reporting procedures have been followed.
  • Inputting incident report data
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Provide timekeeping support
  • Researching files, records, and electronic systems
  • F Band
  • 24 hours a week

Transportation Security Officer (TSO)

TSA (Transportation Security Administration)
01.2021 - Current

Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.

● Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs.

● Controlling terminal entry and exit points.

● Interacting with the public, giving directions and responding to inquiries.

● Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.

● Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include application of risk-based security screening protocols that vary based on program requirements.

● Retaining and implementing knowledge of all applicable Standard Operating Procedures (SOPs), demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.

  • Formulating recommendations based on findings of analyses or reports
  • F Band
  • 40 hour workweek

Teller

Brinks
04.2018 - Current
  • Process, verify and reconcile inbound and outbound currency transactions
  • Complete data entry for all currency transactions
  • Prepare outbound currency orders and replenishments
  • Count, verify and report currency invent
  • Assisting with the development of reports
  • Providing Payroll and timekeeping support

Timekeeper

East Bay Paratransit
05.2018 - 07.2019
  • Taking calls in call center, assist callers with scheduling rides/canceling, provide information on services
  • Av
  • Of 80 calls a day
  • Providing payroll or timekeeping support
  • Provided consulting, guidance, and/or assistance to other workers on rules, regulations, and procedures relating to time and attendance, timekeeping, pay and leave, to provide support to payroll timekeepers by advising and training to other workers to ensure understanding, accuracy, the submission of required attendance related documents, and compliance of TSA Time and Attendance and eTAS timekeeping policy.Ensured all duty and leave hours are entered correctly in appropriate systems KRONOS and WebTA and are supported by required documentation. Reviewed all time and attendance and documents thoroughly for each pay period to ensure correct and timely pay. Conducted audits to ensure correctness and evaluate the need for any corrections. Maintained accurate and complete payroll records.Identified the need for payroll corrections, and/or missing payroll related documentation. Communicated with management any need to correct an issue, and work in conjunction with payroll team. Consulted by other workers to train them on correct and timely completion of time and attendance procedures. Reviewed the work of others to ensure accuracy and compliance of TSA attendance policy.Assisted with tracking and developing reports regarding timekeeping and daily attendance timeliness, accuracy, trends, staffing and work in conjunction with Payroll Team to investigate and analyze difficult and complex pay issues, and recommended action items for resolution.Provided advice and guidance to employees and timekeepers

Clerk

United States Postal Service
10.2016 - 04.2018
  • Sort/distribute mail/parcels

Medical Assistant

Mission Primary Care
07.2014 - 09.2015
  • Obtain vital signs and roomed patients
  • Answered phones, schedule appointments, called pharmacies for medications authorizations, faxed referrals, and pharmacy authorizations
  • Filed medical records
  • Injections, EKG's
  • Checked in patients
  • Performed Capillary punctures
  • Performed audio and visual testing
  • Assisted physician with patient care
  • Collected specimen testing and Urinalysis
  • Completed insurance claim forms

Education

Associate in Applied Science in Medical Assisting -

Heald College
Hayward, CA

Skills

  • Customer Service
  • Customer Support
  • Call Center
  • Bank Teller
  • Cash Handling
  • Cashier Customer Service
  • Commercial Driving
  • Phlebotomy
  • Bus Driving
  • Patient Care
  • Integrity and Honesty
  • Customer service and assistance
  • De-Escalation Techniques
  • Policy Enforcement
  • Team Development
  • Security Equipment Operation
  • Incident Reporting
  • Threat Management
  • Passenger communication
  • Pat-down procedures
  • Security Screening Expertise
  • Explosives detection
  • Payroll
  • Timekeeping
  • Electronic systems

Certification

  • Certified Clinical Medical Assistant (CCMA)
  • CPR/First Aid
  • CDL

Additional Information - Skills And Qualifications

  • Computerized Medical Software
  • Injections
  • Vital Signs
  • Billing & Coding
  • Phlebotomy
  • Urinalysis
  • Medical Terminology
  • Lavage/Ear & Eye Care
  • Bandaging/Wound Care
  • Practice Fusion
  • Spirometry
  • Tray Setups
  • Microsoft Word
  • Specimen Collection
  • ECG
  • Microsoft Excel
  • Charting
  • Use of Crutches, Walker & Cane

Timeline

Coordination Center Officer

TSA
11.2022 - Current

Transportation Security Officer (TSO)

TSA (Transportation Security Administration)
01.2021 - Current

Timekeeper

East Bay Paratransit
05.2018 - 07.2019

Teller

Brinks
04.2018 - Current

Clerk

United States Postal Service
10.2016 - 04.2018

Medical Assistant

Mission Primary Care
07.2014 - 09.2015

Associate in Applied Science in Medical Assisting -

Heald College