Celia Albergottie
Watervliet,NY
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and operational efficiency. Skilled in time management and problem-solving, I successfully implemented training programs that enhanced employee performance and retention. Committed to delivering exceptional service while maintaining a flexible schedule and a clean driving record.
Overview
11
11
years of professional experience
Work History
Driver
Federal Express
Menands, NY
07.2025 - Current
- Operated delivery vehicles safely and efficiently in compliance with company policies.
- Navigated routes effectively to ensure timely deliveries and enhance customer satisfaction.
- Conducted routine vehicle inspections to maintain safety standards and operational readiness.
- Assisted in loading and unloading packages, ensuring accurate handling of shipments.
General Manager of Food Service
McDonalds
The Bronx, NY
01.2021 - 06.2025
- Led operational strategies to enhance service efficiency and customer satisfaction.
- Mentored and trained staff on food safety protocols and customer service standards.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented training programs that improved employee performance and retention rates.
Flight Coordinator
Do&Co Catering
The Bronx, NY
05.2016 - 06.2021
- Coordinated flight schedules and logistics to optimize operational efficiency.
- Managed communication between pilots, ground crews, and operations teams.
- Utilized flight management systems to track aircraft status and performance.
- Developed contingency plans for potential delays or emergencies.
- Implemented process improvements to enhance workflow and reduce turnaround time.
- Led cross-functional meetings to align flight operations with corporate objectives.
Home Health Aide
ACS Home Care LLC
Northport, NY
03.2015 - 08.2019
- Administered personal care and assistance to clients, enhancing daily living activities.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with clients and family members.
- Assisted with mobility and transportation, ensuring client safety during outings.
- Fostered positive relationships with clients, promoting emotional well-being and trust.
- Maintained accurate documentation of client progress and care provided.
- Implemented infection control protocols to maintain a safe home environment for clients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Education
High School Diploma -
Francis Perkins Academy
Brooklyn, NY06-2013
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Flexible schedule
Timeline
Driver
Federal Express
07.2025 - Current
General Manager of Food Service
McDonalds
01.2021 - 06.2025
Flight Coordinator
Do&Co Catering
05.2016 - 06.2021
Home Health Aide
ACS Home Care LLC
03.2015 - 08.2019
High School Diploma -
Francis Perkins Academy