Celia Burgess
Lexington,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Kennel Manager
Fisher Animal Hospital
Florence, AL
11.2017 - Current
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Maintained strict adherence to licensing requirements, inspections, and other regulations relevant to the industry.
Veterinary Assistant
Fisher Animal Hospital
Florence, AL
11.2017 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Merchandiser
American Greetings
Florence, AL
09.2016 - 10.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Cashier Team Lead
Power Tan
Killen, AL
03.2017 - 10.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
- Sold tanning packages and products tailored to the customers needs.
Custodial Worker
Marriot Hotel
Florence, AL
06.2015 - 08.2016
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
Picture Frame Technician
Hobby Lobby
Florence, AL
03.2011 - 10.2014
- Developed strong relationships with clients by offering expert advice on appropriate materials, styles, and techniques for their framing needs.
- Enhanced overall presentation of finished frames through meticulous final touches such as cleaning glass surfaces, securing backings, and attaching necessary hardware for display purposes.
- Consistently followed safety protocols when using equipment like mat cutters or glass cutters.
Cashier
Hobby Lobby
Florence, AL
05.2010 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate Of Science - Criminal Justice
North-west Shoals Community Shoals
Muscle Shoals, ALCriminal Justice
Jacksonville State University
Jacksonville, ALEarly Scholars Program -
University of North Alabama
Florence, ALSkills
- Animal Care Expertise
- Pet Grooming Techniques
- Animal Behavior Understanding
- Safety Procedures
- Sanitation protocols
- Staff Management
- Veterinary Knowledge
- Staff Scheduling
- Customer Service
- Computer Skills
- Professional and Courteous
- Training and Development
- Task Delegation
- Documentation And Reporting
Timeline
Kennel Manager
Fisher Animal Hospital
11.2017 - Current
Veterinary Assistant
Fisher Animal Hospital
11.2017 - Current
Cashier Team Lead
Power Tan
03.2017 - 10.2017
Merchandiser
American Greetings
09.2016 - 10.2018
Custodial Worker
Marriot Hotel
06.2015 - 08.2016
Picture Frame Technician
Hobby Lobby
03.2011 - 10.2014
Cashier
Hobby Lobby
05.2010 - 08.2010
Associate Of Science - Criminal Justice
North-west Shoals Community Shoals
Criminal Justice
Jacksonville State University
Early Scholars Program -
University of North Alabama