Celia Delgado
Las Vegas,NV
Summary
Forward-thinking team leader with a successful background in optimizing departmental operations to achieve goals. Proven track record of matching employees with roles for maximum performance. A proactive and hardworking individual dedicated to continuous improvement and quality results.
Overview
20
20
years of professional experience
Work History
Retail Event Coordinator
The Raider Image
Las Vegas, NV
01.2023 - Current
- Served as main liaison for 140 associates
- Ensured timely and accurate salary disbursements
- Screened and selected qualified candidates.
- Coordinated staff scheduling
Customer Service Lead
The Raider Image
Las Vegas, NV
11.2020 - 01.2023
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training, coaching and performance management.
Fan Services
The Los Angeles Dodgers
Los Angeles, CA
03.2019 - 03.2020
- Provided ongoing support to customers through the resolution of their issues via phone or email.
- Enhanced overall guest satisfaction
Account Executive - Payables and Receivables
G & R Grocers
Los Angeles, CA
05.2004 - 06.2007
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Maintained accurate records of all transactions relating to accounts receivable and payable activities.
- Verified vendor invoices against purchase orders prior to processing payments.
Education
High School Diploma -
Montebello High School
Montebello, CA06-2002
Skills
- Sales Analysis Reports
- Guest Relations
- Scheduling
- Effective Team Communication
- Task Delegation
- Customer Service
- Sales Audit
Affiliations
- Special Events Planning with the Familia Employee Resource Group
Languages
Spanish
Limited
Timeline
Retail Event Coordinator
The Raider Image
01.2023 - Current
Customer Service Lead
The Raider Image
11.2020 - 01.2023
Fan Services
The Los Angeles Dodgers
03.2019 - 03.2020
Account Executive - Payables and Receivables
G & R Grocers
05.2004 - 06.2007
High School Diploma -
Montebello High School
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