Celia Gomez
CHA
Boston
20
years of professional experience
Detail-oriented referral coordinator with over 18 years of experience in healthcare. Expertise in managing patient referrals and enhancing communication among providers, ensuring timely access to services while maintaining exceptional patient care.
Work History
Supervisor Referral Dept
1 Year 7 Months- Supervised team operations, ensuring adherence to safety protocols and efficient workflow management.
- Trained new staff on operational procedures and company policies to enhance productivity.
- Implemented process improvements that streamlined daily operations and reduced downtime.
Referral Coordinator
18 Years 11 Months- Coordinated patient referrals to ensure timely access to necessary medical services.
- Streamlined communication between healthcare providers and patients, enhancing referral processes.
- Managed electronic health record systems for accurate tracking of patient referrals and outcomes.
- Developed training materials for new staff on referral protocols and system navigation.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Education
Bachelor of Science - Communications
Skills
Goal oriented
Staff management
Customer service
Attention to detail
Timeline
Supervisor Referral Dept
CHA
01.2025 - CurrentRead More
Referral Coordinator
CHA
01.2006 - 12.2024Read More
Suffolk University
Bachelor of Science from Communications
Read More