Stephanie Cook
Mansfield
Summary
Dynamic leader with a proven track record at Richland County Job and Family Services, enhancing team productivity and customer satisfaction through innovative process improvements and effective communication. Skilled in data entry and staff leadership, I excel in fostering team efficiency and spearheading projects to successful completion, achieving significant operational enhancements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Eligibility Referral Supervisor
Richland County Job and Family Services
01.2011 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Eligibility Referral Specialist
Richland County Job and Family Services
07.2005 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Linked families to relevant community support to meet non-medical needs.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Education
Associate of Science -
North Central State College
Mansfield, OHBachelor of Science - Therapeutic Recreation
Ashland University
Ashland, OHSkills
- Training and mentoring
- Goal oriented
- Data entry proficiency
- Team Leadership
- Detail Orientation
- Employee motivation
- Policy and procedure development
- Task delegation
- Heartsaver CPR and AED Certification
- Effective Task Prioritization
- Staff leadership
- Project restructuring
Certification
- First Aid Certification
- CPR/AED Certification
- High Performance Leadership Master Certificate through National Association of Counties and Professional Development Academy
Timeline
Eligibility Referral Supervisor
Richland County Job and Family Services
01.2011 - Current
Eligibility Referral Specialist
Richland County Job and Family Services
07.2005 - Current
Associate of Science -
North Central State College
Bachelor of Science - Therapeutic Recreation
Ashland University
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