Celia Holland
Yorktown Heights
Summary
To obtain a challenging and rewarding position with an organization where I can leverage my strong administrative skills, sales acumen, and exceptional interpersonal skills to drive impactful results and contribute effectively to the team's success.
Background includes extensive and diversified experience in these key operational areas: administrative/clerical support, office procedures, quality customer service, appointment scheduling, calendar management, special event coordination, order/payment processing, cash handling, inventory control file management, record keeping, public relations, problem-solving, staff training, supervision, computers technical support, Microsoft Word, Excel, PowerPoint, Outlook, windows data entry, filing, faxing, copy.
Overview
22
22
years of professional experience
Work History
Office Manager
Spirelli Electric Inc
Shrub Oak
01.2020 - Current
- Facilitated efficient communication by managing correspondence, handling complaints, and addressing inquiries
- Orchestrated meetings and maintained databases to ensure smooth operations, enhancing organizational effectiveness
- Demonstrated adeptness in scheduling appointments and coordinating dispatching activities along with optimizing resource allocation
- Administered the filing process for building permits and electrical permits with various municipalities
- Spearheaded people management initiatives, including onboarding new hires, overseeing job scheduling and crew assignments, and managing job site materials to meet project demands
- Coordinated with Con Edison and NSEG to streamline operations and ensure seamless service delivery
- Acted as the primary liaison for suppliers and vendors, fostering strong relationships
- Managed social media platforms and responses, leveraging digital channels to enhance brand visibility
- Reviewed and generated invoices for clients, preparing associated work papers and documentation for client records and invoice approval, while managing payment collections
Administrative Assistant to the Service Manager
Pepe Infiniti Inc
White Plains
01.2006 - 01.2008
- Oversaw all administrative and customer support operations within a high-volume dealership, ensuring seamless service delivery
- Managed a wide array of administrative tasks, including maintaining a daily calendar, handling data entry, and maintaining records
- Facilitated purchasing and check requests by preparing comprehensive documentation for the Director's approval, contributing to efficient procurement processes
- Collaborated with IT vendors to ensure the seamless maintenance of systems, enhancing operational efficiency and reliability
- Demonstrated strong oversight in managing office supplies and inventory, including the maintenance of office equipment such as copiers, fax machines, and computers
- Provided guidance to fellow staff on equipment operation
- Engaged in telemarketing and sales activities, processing payments, and maintaining customer satisfaction levels at all times
- Ensured the delivery of exceptional service to all customers, upholding the dealership's reputation for excellence
Receptionist
Nokia Inc.
White Plains
01.2005 - 01.2006
- Managed the processing of daily mail, both incoming and outgoing, maintaining accuracy and timeliness
- Welcomed and announced visitors, facilitated scheduled conference room meetings, and meticulously coordinated arrangements
- Maintained an organized daily calendar of all conference room reservations, ensuring optimal utilization of resources and timely scheduling
- Managed a high-volume switchboard, handling incoming calls promptly and professionally, and efficiently transferring them to the appropriate parties
Administrative Assistant
Blake Realty & Management Co. Inc
Bronx
01.2003 - 01.2005
- Efficiently handled all incoming calls, providing prompt and courteous assistance, and skillfully transferring them to the relevant departments or individuals
- Updated and maintained current tenant leases, ensuring accuracy and compliance
- Assumed responsibility for monitoring the check-in and checkout processes for sales agents and maintaining operational efficiency
- Conducted comprehensive computer research and input new listings into the database, contributing to the expansion and accuracy of the property portfolio
- Managed the distribution of all incoming faxes, ensuring timely delivery to appropriate recipients
Education
Diploma -
James Monroe School of Visual Arts & Design
Bronx, NY01.2003
Some College (No Degree) - Major
Westchester Community College
Valhalla, NYSkills
- Administrative support
- Clerical support
- Office procedures
- Quality customer service
- Appointment scheduling
- Calendar management
- Special event coordination
- Order processing
- Payment processing
- Cash handling
- Inventory control
- File management
- Record keeping
- Public relations
- Problem-solving
- Staff training
- Supervision
- Technical support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Data entry
- Filing
- Faxing
- Copying
Timeline
Office Manager
Spirelli Electric Inc
01.2020 - Current
Administrative Assistant to the Service Manager
Pepe Infiniti Inc
01.2006 - 01.2008
Receptionist
Nokia Inc.
01.2005 - 01.2006
Administrative Assistant
Blake Realty & Management Co. Inc
01.2003 - 01.2005
Diploma -
James Monroe School of Visual Arts & Design
Some College (No Degree) - Major
Westchester Community College