Celia Oliva
Ogden ,UT
Summary
Dynamic and results-driven professional with extensive experience at G&O Cleaning Construction, excelling in housekeeping supervision and team coordination. Proven track record in enhancing service quality through effective training and clear communication. Skilled in cleaning and sanitation, with a strong focus on customer service and guest relations, ensuring high satisfaction levels.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
G&O Cleaning Construction
04.2020 - 10.2023
- Supervised daily housekeeping operations, ensuring cleanliness and organization across assigned areas.
- Trained team members on proper cleaning techniques and safety protocols to enhance service quality.
- Coordinated scheduling and task assignments to optimize workforce efficiency and coverage.
- Conducted regular inspections to uphold company standards for cleanliness and sanitation.
- Implemented inventory management procedures for cleaning supplies, reducing waste and costs.
- Addressed customer feedback promptly, improving overall satisfaction with housekeeping services.
- Worked with front desk to respond promptly to all guest requests.
Food Production Worker
TreeHouse Foods Inc.
09.2017 - 11.2018
- Operated production machinery to ensure consistent food quality and safety standards.
- Monitored production processes, identifying and addressing inefficiencies for improved workflow.
- Assisted in training new employees on equipment operation and safety protocols.
- Conducted routine quality checks to maintain product specifications and compliance.
- Collaborated with team members to streamline packaging operations, reducing downtime.
- Assembled and packaged food items securely to meet company standards.
Cashier Team Lead
HEB Grocery Store
02.2013 - 07.2015
- Assisted team members with daily cash handling procedures and customer service tasks.
- Learned and utilized point-of-sale systems to process transactions accurately.
- Provided training and support to new cashiers on operational standards.
- Maintained cleanliness and organization of checkout areas for improved efficiency.
Education
High School Diploma -
Bonneville High
Ogden, UTSummit Dental Academy
Roy, UTSkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Housekeeping
- Team building
- Team coordination
- Clear communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Supervisor
G&O Cleaning Construction
04.2020 - 10.2023
Food Production Worker
TreeHouse Foods Inc.
09.2017 - 11.2018
Cashier Team Lead
HEB Grocery Store
02.2013 - 07.2015
High School Diploma -
Bonneville High
Summit Dental Academy