Celia Ortiz
Santa Cruz,California
Summary
I’m a dependable team player with strong communication skills and a focus on staying organized and on task. I work well with others and always bring a positive, collaborative attitude. Providing excellent customer service is a top priority, and I take pride in creating great experiences for every guest. My attention to detail and reliability help ensure smooth, efficient work in any environment.
Overview
3
3
years of professional experience
Work History
Courtesy Clerk
Safeway
Aptos, California
12.2023 - Current
- Assisted customers with product selection and answered questions about store policies.
- Provided excellent customer service by answering questions and addressing concerns.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Took unwanted items from checkout to proper location.
- Directed customers to product locations throughout store to help find requested items.
- Answered questions about current, seasonal and special sales.
Park Host
Santa Cruz Seaside Company
Santa Cruz, California
03.2022 - 12.2022
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Directed guests to other attractions, locations and events throughout park.
- Greeted visitors to the park, provided information on regulations and safety guidelines.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Provided customer service assistance to guests visiting the park including answering questions or resolving complaints.
- Cleaned up litter left behind by visitors throughout designated areas of the park.
Education
High School Diploma -
Soquel High School
Soquel, CA05-2025
Skills
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Time management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- I love being creative in the sports photography world
Timeline
Courtesy Clerk
Safeway
12.2023 - Current
Park Host
Santa Cruz Seaside Company
03.2022 - 12.2022
High School Diploma -
Soquel High School
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