Celia Vergara
Summary
Enthusiastic Housekeeping Manager offering 12 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Multi-year record of success in hospitality operations. Supervises staff and offers adequate guidance to complete work before deadlines. Conducts room inspections to confirm completion of cleaning and upkeep to established standards.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Sanctuary Hotel New York
New York, NY
02.2021 - Current
- Supervised and supported all new personnel to maximize quality of service and performance
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Developed training programs to build employee performance
- Collaborated with front desk to respond promptly to all guest requests
- Created schedules, shift reports and other business documentation
- Submitted repair requests to maintenance team
Housekeeper Manager
Imacuclean
New York, NY
06.2015 - 03.2019
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Identified and corrected performance and personnel issues negatively impacting team and business operations
- Established and enforced clear goals to keep all employees on same level and working collaboratively
- Ensured that all safety protocols were followed in order to protect employees from potential hazards.
- Supervised daily cleaning routines of public areas such as lobbies, restaurants, pools, fitness centers.
- Inspected guest rooms regularly to ensure cleanliness standards were met or exceeded.
Education
GED -
Southern Virginia University
Buena Vista, VA03.2015
Skills
- Quality improvements
- Staff evaluations
- Computer proficiency
- Team building
- Staff training and development
- Supply inventory management
- Time management
- Budgeting and financial management
Timeline
Housekeeping Manager
Sanctuary Hotel New York
02.2021 - Current
Housekeeper Manager
Imacuclean
06.2015 - 03.2019
GED -
Southern Virginia University