Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celina Doan

Lewisville

Summary

Server dedicated to providing excellent customer service with a focus on clear communication and teamwork. Eager to learn and grow in a dynamic environment, demonstrating a strong commitment to punctuality and adaptability. Ready to contribute to a positive dining experience with advanced interpersonal skills and a customer-first approach.

Overview

5
5
years of professional experience

Work History

Server

Hemingway Brunch
07.2024 - Current
  • Maintain precise order accuracy while managing multiple tables, ensuring seamless dining experiences and minimizing kitchen returns
  • Implement efficient table section management strategies, maximizing covers while maintaining high customer satisfaction levels
  • Foster effective communication between front-of-house and kitchen teams, reducing order errors and enhancing overall service delivery

Server

Wings over Frisco
08.2023 - 07.2024
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business

Server

BJ's Brewhouse
08.2020 - 07.2023
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers.

Education

Associates of Arts -

Tarrant County College District
Fort Worth, TX
12.2023

High School Diploma - undefined

Southmoore High School
Moore, OK
05.2019

Skills

  • Time Management
  • Adaptability
  • Attention to Detail
  • Customer Engagement
  • Customer Loyalty
  • Communication Skills
  • Positive Attitude

Timeline

Server

Hemingway Brunch
07.2024 - Current

Server

Wings over Frisco
08.2023 - 07.2024

Server

BJ's Brewhouse
08.2020 - 07.2023

High School Diploma - undefined

Southmoore High School

Associates of Arts -

Tarrant County College District

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