CELINA J. ELLIS GOMEZ
Phoenix,AZ
Summary
Dedicated and detail-oriented leader with extensive experience in retail operations, customer experience, and team development across luxury, fashion, and service industries. Recognized for inspiring teams, exceeding sales goals, and creating an inclusive, elevated guest experience. A proactive and adaptable professional, fluent in English and Spanish, passionate about driving results, developing people, and embodying brand values through every interaction.
Overview
10
10
years of professional experience
Work History
Studio Manager
Rowan
Phoenix, AZ
03.2024 - 06.2025
- Lead daily operations of a high traffic jewelry and ear piercing studio, overseeing a team of nurses and sales associates.
- Drive sales and exceed weekly and monthly goals through client engagement, upselling, and community partnerships.
- Manage scheduling, labor, inventory, visual merchandising, and operational excellence to align with brand standards.
- Coach and develop team members through consistent feedback, training, and performance reviews.
- Resolve guest concerns with professionalism and empathy.
Server
El Charro Café
Tucson, AZ
01.2023 - 01.2024
- Delivered personalized, high quality service in a fast paced dining environment.
- Balanced multiple tables while maintaining attention to detail and guest satisfaction.
- Recognized for teamwork, efficiency, and handling high volume shifts with consistency and grace.
Key Holder / Assistant Manager
Lucky Brand Jeans
Tucson, AZ
01.2018 - 01.2024
- Supported store leadership in daily operations, achieving and surpassing sales goals through strong team motivation.
- Oversaw opening/closing procedures, cash handling, floor management, and visual merchandising.
- Delivered exceptional customer experiences, cultivating long-term relationships and repeat clientele.
- Assisted with onboarding, training, and developing new associates to uphold company culture and standards.
Environmental Services Team Member
NEET LLC (Southern Arizona VA Hospital)
Tucson, AZ
01.2015 - 01.2023
- Maintained hospital cleanliness standards per JHACO compliance.
- Coordinated inventory and supply distribution for outpatient and clinical departments.
- Uphold safety and sanitation standards in a high-pressure medical environment.
Family Support Specialist
GAP Ministries
Tucson, AZ
01.2019 - 01.2021
- Supported clients in group home settings with daily routines, scheduling, and health needs.
- Ensured compliance with care plans, medication, and safety standards while fostering trust and progress tracking.
Behavioral Health Technician
La Frontera
Tucson, AZ
01.2018 - 01.2019
- Facilitated group activities, wellness checks, and therapeutic sessions in a behavioral health program.
- Supported clients' emotional and behavioral progress with detailed documentation and crisis intervention.
Education
High School -
Cienega High School
Tucson, AZ05-2010
Skills
- Leadership and team development
- Coaching and conflict resolution
- Sales strategy and performance
- Customer experience management
- Retail operations and merchandising
- Bilingual communication (English/Spanish)
- Time management and adaptability
- Microsoft Office proficiency
- Shopify and Netsuite expertise
Languages
- English
- Spanish
References
- Jade Rousseau, Rowan, BSN, RN, Rowan Nurse Education & Training Specialist (520) 425-6246
- Evan Werner, LuckyBrand, GM (989) 598-4019
- Treyanna Clay, Gap Ministries, Team Member (520) 373-7905
Timeline
Studio Manager
Rowan
03.2024 - 06.2025
Server
El Charro Café
01.2023 - 01.2024
Family Support Specialist
GAP Ministries
01.2019 - 01.2021
Key Holder / Assistant Manager
Lucky Brand Jeans
01.2018 - 01.2024
Behavioral Health Technician
La Frontera
01.2018 - 01.2019
Environmental Services Team Member
NEET LLC (Southern Arizona VA Hospital)
01.2015 - 01.2023
High School -
Cienega High School