Celina Foo
Tustin,CA
Summary
Accomplished Mortgage Sales Manager offering an extensive background in the industry. Adept at developing and implementing dynamic sales plans, coaching and mentoring sales teams, and building strong relationships with clients and industry professionals. Known for being a passionate and communicative leader committed to going the extra mile to exceed company goals. Seeking a management position to leverage my leadership skills, mortgage product knowledge, customer service expertise, and strategic vision to drive growth and profitability in a forward-thinking organization.
Overview
7
7
years of professional experience
Work History
Sales Team Lead
New American Funding
Tustin , CA
2022.08 - 2024.02
- Successfully led and mentored a team of 15+ Loan Officers, transforming them from entry-level professionals into top producers within the company.
- Pioneered best practices and strategies for sales pitches that improved team conversion rates by over 35%, boosting customer satisfaction and company profitability.
- Collaborated closely with management to refine lending software functionality and workflow processes, leading to significant enhancements in operational efficiency and expedited closing turn times.
- Conducted regular performance reviews for team members by evaluating their sales calls and customer feedback, offering recommendations for improvements.
- Acted as a point of escalation for detailed customer concerns, providing guidance and support to team members in resolving issues related to underwriting and loan closings.
Loan Officer
New American Funding
Tustin , CA
2018.08 - 2022.08
- Consistently closed 10-15 purchase and refinance units per month, ranking within the top percentile of the company in terms of loan volume and production.
- Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and repeat business from their satisfied clients.
- Built a positive reputation within the Operations department for exceptional teamwork and work ethic.
- Facilitated financial workshops for prospective borrowers, providing education on loan products and credit health that resulted in credit rating improvements of 100+ points in numerous cases.
- Enhanced loan approval rates by 99% and overcame countless underwriting obstacles by offering unique solutions to restructure complex loan files.
Loan Processor
CityLights Financial Express, Inc.
Agoura Hills , CA
2017.01 - 2018.08
- Reviewed loan files for accuracy, identified missing documentation, and generated condition lists for applicants.
- Collaborated with other departments, including sales, underwriting, and funding, for seamless coordination to facilitate successful loan closings.
- Managed multiple loans simultaneously, ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Education
Associate of Arts - Communications
Orange Coast College
Costa Mesa, CA2014-05
Skills
- Encompass
- Microsoft Excel
- CRM Management
- Purchase & Refinance
- FHA, VA, Conventional
- Non-QM
- CalHFA Down Payment Assistance
- 203(k) Renovation
Accomplishments
- Recognized as "Top 1% Mortgage Originators in America 2021" by Mortgage Executive Magazine
Timeline
Sales Team Lead
New American Funding
2022.08 - 2024.02
Loan Officer
New American Funding
2018.08 - 2022.08
Loan Processor
CityLights Financial Express, Inc.
2017.01 - 2018.08
Associate of Arts - Communications
Orange Coast College
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