KENDRA J. JOHNSON
Tucker,Georgia
Summary
With six years of experience in Secondary Marketing, I am a skilled and accomplished Team Lead who is personable, highly organized, and an outstanding collaborative team player in time-sensitive situations. I am now seeking to take on new challenges in an ever-evolving role and contribute to the growth of the business at an elevated level.
Overview
11
11
years of professional experience
Work History
LOAN DELIVERY TEAM LEAD
SILVERTON MORTGAGE
Atlanta, GA
03.2017 - 04.2023
- Regularly checking and responding to emails to assist any person(s) who may have questions about a loan
- Creating and strategizing objectives to accomplish within deadlines
- Coordinate execution of required documentation for loan delivery to partnering investors
- Handle a large amount of customer and attorney concerns and questions
- Maintain an excellent high level of customer service
- Ensure accuracy and clear submissions of UCDs to Fannie Mae and Freddie Mac
- Corrected ULDD errors for successful submission to partnering investors
- Submit supporting documentation to MI companies to approve conditions to be purchased
- Fully execute training to all incoming employees in the shipping department
- Created a detailed guide of all shipping duties, expectations, and policies
- Basic problem-solving and analytical skills
- Excellent oral and written communication skills
- Having complete understanding of Microsoft suites
- Reports weekly status, including completion of work, upcoming deliverables, risks, and other tasks
- Created schedules and workload for all team members in Shipping Department Experience with Secondary Marketing shipping and investor requirements
- Extremely organized and maintains a strong attention to all details
LOAN SHIPPING SPECIALIST
EQUITY PRIME MORTGAGE
Atlanta, GA
01.2015 - 01.2017
- Processed assigned loans in a timely manner according to FHA and FNMA lending guidelines
- Single point of local contact to understand team queries/issues and address them
- Delivered loans to different housing agencies
- Gathered documents for the loan modification process which included credit report updates, appraisals, income tax returns, and asset verifications
- Having superb organization skills for working in a fast-paced environment
- Ensured strict adherence to operational policies, procedures, and guidelines; established strong working relationships with the management and staff
- Handled customer escalations, delivery/operational issues, addressed customer concerns etc
- Answers emails and voicemails and returns calls in a timely and professional manner.
KEYHOLDER/ VISUAL MERCHANDISER
NEW YORK & COMPANY
Atlanta, GA
01.2012 - 01.2016
- Oversee the day-to-day operations and assignments of all team members
- Open and or close the business properly
- Assist and direct the recruitment and select on of staff to build and sustain a high level of success for the team
- Created and strategized diverse methods to engage customers in various promotions and deals offered by the store
- Execute floor sets and floor changes of merchandise throughout the store
- Assist staff in all obstacles during high times of volume
- Maintain a professional and friendly demeanor to staff and customers
- Approve and oversee timecards for staff
- Motivate and encourage employee morale for the store’s success
FRONT DESK REPRESENATIVE
MICHELIN CAREER CENTER
Clemson, SC
01.2013 - 01.2015
- Greet and welcome guests in person and on the phone; answer and direct inquiries to the designated department
- Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addresses
- Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel
- Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products
- Manage front office reception area by cleaning and organizing desk and visitor lobby
- Balanced monthly vendor statements and closed monthly sales invoices
- Kept current record of staff members’ whereabouts and availability
- Scheduled appointments and maintain and update appointment calendars 2
Education
No Degree - Communication Studies
CLEMSON UNIVERSITY
Clemson2016
Skills
- Microsoft Teams
- Microsoft Windows 10
- Microsoft Office Suites
- Adobe Acrobat
- Encompass
- Sterling User Application
- Strategic Thinking
- Project Management
- Real Estate
- Extremely organized and detail-oriented
- Ability to understand new processes and concepts expeditiously
Timeline
LOAN DELIVERY TEAM LEAD
SILVERTON MORTGAGE
03.2017 - 04.2023
LOAN SHIPPING SPECIALIST
EQUITY PRIME MORTGAGE
01.2015 - 01.2017
FRONT DESK REPRESENATIVE
MICHELIN CAREER CENTER
01.2013 - 01.2015
KEYHOLDER/ VISUAL MERCHANDISER
NEW YORK & COMPANY
01.2012 - 01.2016
No Degree - Communication Studies
CLEMSON UNIVERSITY