Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENDRA J. JOHNSON

Tucker,Georgia

Summary

With six years of experience in Secondary Marketing, I am a skilled and accomplished Team Lead who is personable, highly organized, and an outstanding collaborative team player in time-sensitive situations. I am now seeking to take on new challenges in an ever-evolving role and contribute to the growth of the business at an elevated level.




Overview

11
11
years of professional experience

Work History

LOAN DELIVERY TEAM LEAD

SILVERTON MORTGAGE
03.2017 - 04.2023
  • Regularly checking and responding to emails to assist any person(s) who may have questions about a loan
  • Creating and strategizing objectives to accomplish within deadlines
  • Coordinate execution of required documentation for loan delivery to partnering investors
  • Handle a large amount of customer and attorney concerns and questions
  • Maintain an excellent high level of customer service
  • Ensure accuracy and clear submissions of UCDs to Fannie Mae and Freddie Mac
  • Corrected ULDD errors for successful submission to partnering investors
  • Submit supporting documentation to MI companies to approve conditions to be purchased
  • Fully execute training to all incoming employees in the shipping department
  • Created a detailed guide of all shipping duties, expectations, and policies
  • Basic problem-solving and analytical skills
  • Excellent oral and written communication skills
  • Having complete understanding of Microsoft suites
  • Reports weekly status, including completion of work, upcoming deliverables, risks, and other tasks
  • Created schedules and workload for all team members in Shipping Department Experience with Secondary Marketing shipping and investor requirements
  • Extremely organized and maintains a strong attention to all details

LOAN SHIPPING SPECIALIST

EQUITY PRIME MORTGAGE
01.2015 - 01.2017
  • Processed assigned loans in a timely manner according to FHA and FNMA lending guidelines
  • Single point of local contact to understand team queries/issues and address them
  • Delivered loans to different housing agencies
  • Gathered documents for the loan modification process which included credit report updates, appraisals, income tax returns, and asset verifications
  • Having superb organization skills for working in a fast-paced environment
  • Ensured strict adherence to operational policies, procedures, and guidelines; established strong working relationships with the management and staff
  • Handled customer escalations, delivery/operational issues, addressed customer concerns etc
  • Answers emails and voicemails and returns calls in a timely and professional manner.

KEYHOLDER/ VISUAL MERCHANDISER

NEW YORK & COMPANY
01.2012 - 01.2016
  • Oversee the day-to-day operations and assignments of all team members
  • Open and or close the business properly
  • Assist and direct the recruitment and select on of staff to build and sustain a high level of success for the team
  • Created and strategized diverse methods to engage customers in various promotions and deals offered by the store
  • Execute floor sets and floor changes of merchandise throughout the store
  • Assist staff in all obstacles during high times of volume
  • Maintain a professional and friendly demeanor to staff and customers
  • Approve and oversee timecards for staff
  • Motivate and encourage employee morale for the store’s success

FRONT DESK REPRESENATIVE

MICHELIN CAREER CENTER
01.2013 - 01.2015
  • Greet and welcome guests in person and on the phone; answer and direct inquiries to the designated department
  • Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received
  • Pick up and sort daily incoming correspondence and deliver sorted mail to addresses
  • Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel
  • Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products
  • Manage front office reception area by cleaning and organizing desk and visitor lobby
  • Balanced monthly vendor statements and closed monthly sales invoices
  • Kept current record of staff members’ whereabouts and availability
  • Scheduled appointments and maintain and update appointment calendars 2

Education

No Degree - Communication Studies

CLEMSON UNIVERSITY
Clemson
2016

Skills

  • Microsoft Teams
  • Microsoft Windows 10
  • Microsoft Office Suites
  • Adobe Acrobat
  • Encompass
  • Sterling User Application
  • Strategic Thinking
  • Project Management
  • Real Estate
  • Extremely organized and detail-oriented
  • Ability to understand new processes and concepts expeditiously

Timeline

LOAN DELIVERY TEAM LEAD

SILVERTON MORTGAGE
03.2017 - 04.2023

LOAN SHIPPING SPECIALIST

EQUITY PRIME MORTGAGE
01.2015 - 01.2017

FRONT DESK REPRESENATIVE

MICHELIN CAREER CENTER
01.2013 - 01.2015

KEYHOLDER/ VISUAL MERCHANDISER

NEW YORK & COMPANY
01.2012 - 01.2016

No Degree - Communication Studies

CLEMSON UNIVERSITY
KENDRA J. JOHNSON