KENDRA J. JOHNSON
Tucker,Georgia
Summary
With six years of experience in Secondary Marketing, I am a skilled and accomplished Team Lead who is personable, highly organized, and an outstanding collaborative team player in time-sensitive situations. I am now seeking to take on new challenges in an ever-evolving role and contribute to the growth of the business at an elevated level.
Overview
11
11
years of professional experience
Work History
LOAN DELIVERY TEAM LEAD
SILVERTON MORTGAGE
2017.03 - 2023.04
- Regularly checking and responding to emails to assist any person(s) who may have questions about a loan
- Creating and strategizing objectives to accomplish within deadlines
- Coordinate execution of required documentation for loan delivery to partnering investors
- Handle a large amount of customer and attorney concerns and questions
- Maintain an excellent high level of customer service
- Ensure accuracy and clear submissions of UCDs to Fannie Mae and Freddie Mac
- Corrected ULDD errors for successful submission to partnering investors
- Submit supporting documentation to MI companies to approve conditions to be purchased
- Fully execute training to all incoming employees in the shipping department
- Created a detailed guide of all shipping duties, expectations, and policies
- Basic problem-solving and analytical skills
- Excellent oral and written communication skills
- Having complete understanding of Microsoft suites
- Reports weekly status, including completion of work, upcoming deliverables, risks, and other tasks
- Created schedules and workload for all team members in Shipping Department Experience with Secondary Marketing shipping and investor requirements
- Extremely organized and maintains a strong attention to all details
LOAN SHIPPING SPECIALIST
EQUITY PRIME MORTGAGE
2015.01 - 2017.01
- Processed assigned loans in a timely manner according to FHA and FNMA lending guidelines
- Single point of local contact to understand team queries/issues and address them
- Delivered loans to different housing agencies
- Gathered documents for the loan modification process which included credit report updates, appraisals, income tax returns, and asset verifications
- Having superb organization skills for working in a fast-paced environment
- Ensured strict adherence to operational policies, procedures, and guidelines; established strong working relationships with the management and staff
- Handled customer escalations, delivery/operational issues, addressed customer concerns etc
- Answers emails and voicemails and returns calls in a timely and professional manner.
KEYHOLDER/ VISUAL MERCHANDISER
NEW YORK & COMPANY
2012.01 - 2016.01
- Oversee the day-to-day operations and assignments of all team members
- Open and or close the business properly
- Assist and direct the recruitment and select on of staff to build and sustain a high level of success for the team
- Created and strategized diverse methods to engage customers in various promotions and deals offered by the store
- Execute floor sets and floor changes of merchandise throughout the store
- Assist staff in all obstacles during high times of volume
- Maintain a professional and friendly demeanor to staff and customers
- Approve and oversee timecards for staff
- Motivate and encourage employee morale for the store’s success
FRONT DESK REPRESENATIVE
MICHELIN CAREER CENTER
2013.01 - 2015.01
- Greet and welcome guests in person and on the phone; answer and direct inquiries to the designated department
- Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addresses
- Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel
- Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products
- Manage front office reception area by cleaning and organizing desk and visitor lobby
- Balanced monthly vendor statements and closed monthly sales invoices
- Kept current record of staff members’ whereabouts and availability
- Scheduled appointments and maintain and update appointment calendars 2
Education
No Degree - Communication Studies
CLEMSON UNIVERSITY
Clemson2016
Skills
- Microsoft Teams
- Microsoft Windows 10
- Microsoft Office Suites
- Adobe Acrobat
- Encompass
- Sterling User Application
- Strategic Thinking
- Project Management
- Real Estate
- Extremely organized and detail-oriented
- Ability to understand new processes and concepts expeditiously
Timeline
LOAN DELIVERY TEAM LEAD
SILVERTON MORTGAGE
2017.03 - 2023.04
LOAN SHIPPING SPECIALIST
EQUITY PRIME MORTGAGE
2015.01 - 2017.01
FRONT DESK REPRESENATIVE
MICHELIN CAREER CENTER
2013.01 - 2015.01
KEYHOLDER/ VISUAL MERCHANDISER
NEW YORK & COMPANY
2012.01 - 2016.01
No Degree - Communication Studies
CLEMSON UNIVERSITY
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