A multilingual, and a diverse accomplished professional with extensive HR, mortgage experience, customer service collaboration, executive administration, and office management. Loves challenges, maintains a positive attitude under pressure, and is not afraid of new technologies or changing work environments. Has a strong understanding about cultural differences as a result of international upbringing, and an ongoing exposure to multi-country diverse teams and projects.
Hi, I’m
Dina Green
Orlando,FL
Summary
Work History
Silverton Mortgage
Disclosure Specialist
06.2020 - Current
Job overview
- Maintain current understanding of market conditions, compliance standards, and best practices.
- Listen, respond, and resolve customers' requests, and forward necessary information to superiors.
- Subject matter expert and trainer for new employees to enforce quality, attention to detail, and accuracy guidelines.
- Develop effective improvement plans in alignment with goals and specifications.
- Manage the department's loan application pipeline for initial disclosures while ensuring accurate disclosures are sent out within compliance deadline for the day, as well as address urgent loan applications requests.
Home Point Financial
Disclosure Specialist
01.2018 - 06.2020
Job overview
- Investigated property addresses to confirm property type, data, taxes, and homeowners information.
- Assessed and disclosed fees related to registration of property-related documents.
- Prepared 100+ monthly loan estimates for new loan applications, and sent initial disclosures.
- Set up loan file with accurate fees according to selected loan program and other loan parameters.
- Created and maintained compliant work environment.
Fidelity National Title Group
Quality Assurance Administrative Assistant
06.2013 - 03.2017
Job overview
- Collaborated with sales representatives, agents, and clients to ensure account requirements were met, and funds balanced.
- Reviewed and solved account concerns through client education by phone.
- Summarized financial statements and escrow balance reconciliations.
- Investigated for suspicious account transactions that could result in fraud related activities.
Sanford Burnham Medical Research Institute
Business Services Administrator
04.2012 - 06.2013
Job overview
- Built relationships with program leadership, customer counterparts, and business operations personnel to support team cross-functionality and productivity.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained organizational alignment with corporate processes, program management best practices and regulatory compliance requirements.
- Created reports, presentations and other materials for executive staff.
- Coordinated and attended event meetings between business operations, and program leadership.
Central Florida Pulmonay Group
Scheduling Coordinator
07.2011 - 04.2012
Job overview
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
Toho Water Authority
Employee Relations Coordinator
06.2003 - 04.2011
Job overview
- Created the employee manual handbook for the company.
- Edited, and published the monthly employee newsletter to provide companywide information and awareness.
- Streamlined and implemented an online performance evaluation tracking program for managers to use for annual performance reviews for their employees.
- Designed & conducted new employee orientation for new hires.
- Developed and monitored employee recognition programs and rewards systems to promote positive work environment.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with managers to identify and address employee relations issues.
Education
DeVry UniversityOrlando, FL
Bachelor of Science from Business Management And Human Resources
University Overview
- Honoree of Magna Cum Laude
- Dean's List
- 3.87 GPA
Valencia Community CollegeOrlando, FL
Associate of Arts from General Studies
University Overview
- Honoree of Alpha Sigma Lambda Honor Society - Omega Delta Chapter
- Honoree of Delta Epsilon Iota Academic Honor Society
International School of KenyaNairobi, Kenya
High School Diploma
University Overview
- International Baccalaureate
Skills
- Customer Service and Communication
- Regulatory Requirements
- Quality Production
- Microsoft Office Proficiency and Fast Typist (over 65wpm)
- Business Operations
- Teamwork and Collaboration
- Training and Development
- Self-Motivated and Problem Resolution
- Public Speaking
- Planning, Coordination and Time Management
- Cultural Awareness
- Strong Work Ethic
- Leadership and Multitasking Abilities
Accomplishments
Accomplishments
- Helped with environment preservation by volunteering at the recycling division and learning about landfills and recycling operations in my community.
- Annually volunteer at the Second Harvest Food Bank of Central Florida to help families in need.
- Provided disaster relief efforts for Florida Hurricanes.
- Translated for doctors at Gertrude's Children's' Hospital in Nairobi, Kenya where there was a language barrier between the parents and the doctors who were there to help the children in the Operation Smile Charity.
- Achieved and maintained Orlando Sentinel's Top 100 Central Florida Companies to work for ranking for Toho Water Authority for 4 years in a row.
- Organized company fundraiser support for United Way at Toho Water Authority.
Hobbies include: Outdoors, animals, loved ones, travel, concerts, cultural festivals (i.e. pow wows)
Hobbies include: Outdoors, animals, loved ones, travel, concerts, cultural festivals (i.e. pow wows)
I enjoy spending time outdoors, and appreciate nature. I care about animal welfare, spending time with loved ones, trying new foods & restaurants, and supporting local businesses. Inspired by travel whether it's a road trip for the weekend or traveling abroad. I love music, discovering new artists, and attending concerts. I am also passionate about attending different types of cultural festivals, such as the Native American Pow Wows, and an appreciation for music, dance, and handmade arts and crafts.
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Swahili
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Disclosure Specialist
Silverton Mortgage
06.2020 - Current
Disclosure Specialist
Home Point Financial
01.2018 - 06.2020
Quality Assurance Administrative Assistant
Fidelity National Title Group
06.2013 - 03.2017
Business Services Administrator
Sanford Burnham Medical Research Institute
04.2012 - 06.2013
Scheduling Coordinator
Central Florida Pulmonay Group
07.2011 - 04.2012
Employee Relations Coordinator
Toho Water Authority
06.2003 - 04.2011
DeVry University
Bachelor of Science from Business Management And Human Resources
Valencia Community College
Associate of Arts from General Studies
International School of Kenya
High School Diploma
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