Celina Kato
Summary
Accomplished Mortgage Loan Officer with a proven track record at Extreme Loans, adept in relationship selling and navigating residential mortgage lending regulations. Demonstrated success in enhancing client retention and streamlining the loan process, complemented by exceptional customer service skills. Expert in loan origination and application management, consistently achieving high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Officer
Extreme Loans
04.2024 - Current
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Processed loan applications and monitored progress from start to finish.
- Explained different types of loans pertaining to client situations.
- Checked loan documents for accuracy prior to closing.
Store Manager
Oudose
01.2019 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
-
Office Secretary
3brothers Auto Sales Inc
12.2015 - 02.2018
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Scheduled appointments and conducted follow-up calls to clients.
Education
GED -
GED School
12-2024
Loan Officer Orginator Lisence
Middleton Real Estate
901 Tower Dr St 120, Troy Mi 4809801-2024
Cosmetology License
Cosmetology
01-2016
Aesthetician License
Gallery College of Beauty
38132 Southbound Gratiot Ave, Clinton Twp, Mi 480301-2014
Skills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Document review
- Loan product sales
- Pre-approval process
- Loan application management
- Customer service
Languages
Arabic
Native or Bilingual
chaldean
Full Professional
Timeline
Mortgage Loan Officer
Extreme Loans
04.2024 - Current
Store Manager
Oudose
01.2019 - 03.2023
Office Secretary
3brothers Auto Sales Inc
12.2015 - 02.2018
GED -
GED School
Loan Officer Orginator Lisence
Middleton Real Estate
Cosmetology License
Cosmetology
Aesthetician License
Gallery College of Beauty
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