Marcus Schultz
Canton,MI
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Currently licensed in MI, OH, PA, FL.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Officer
Hall Financial Group
06.2024 - Current
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Have started to cultivate a referral network with 6 real estate agents, 2 builders, and other professionals to generate new business leads.
- Submitted loan applications to underwriter for verification and recommendations.
- Using the latest LOS systems which include encompass and Lending Pad.
- Able to calculate multiple forms of income, including variable income for accuracy.
- Have been able to get 6 loans in one week.
Senior Client Care Specialist
Turbo Mortgage Funding
02.2021 - 05.2024
- Collaborated with sales teams to ensure seamless transitions between account acquisition stages and ongoing support efforts.
- Created comprehensive documentation on best practices for interacting with clients, standardizing procedures across the department.
- Provided timely updates to clients on policy changes or industry regulations affecting their accounts or services.
- Monitored internal systems to ensure accurate tracking of all client-related activities, resulting in improved data-driven decision-making capabilities.
- Learned the basic sales process of introducing clients to loan officers.
Senior Mortgage Underwriter
UWM
01.2020 - 01.2021
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Verified integrity of applicants' information to minimize fraud.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
- Reviewed Appraisals, Income, Title Policies, HOI, and Closing Procedures for accuracy.
- Approved and Denied Loan Applicants using AUS findings.
- Have been able to underwrite up to 16 loans per day.
Sales Representative Team Leader
Best Buy Inc
01.2017 - 11.2019
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Able to assist customers of selling additional services we provided which I received commission from.
Education
Bachelor of Science - Biochemistry
University of Michigan
Ann Arbor, MI12-2020
High School Diploma -
Killeen High School
Killeen, TX06-2016
Skills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Realtor Relations
- Mortgage Calculations
- NMLS Mastery
- LOS Origination
- TRID/RESPA/TILA
- Accountable
- Sales development
Timeline
Mortgage Loan Officer
Hall Financial Group
06.2024 - Current
Senior Client Care Specialist
Turbo Mortgage Funding
02.2021 - 05.2024
Senior Mortgage Underwriter
UWM
01.2020 - 01.2021
Sales Representative Team Leader
Best Buy Inc
01.2017 - 11.2019
Bachelor of Science - Biochemistry
University of Michigan
High School Diploma -
Killeen High School
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