Celina Martinez
Martinez,GA
Summary
Experienced in customer service and managing high-volume transactions. Expertise in compliance and cash management, fostering strong customer relationships, and enhancing operational workflows to drive efficiency.
Overview
12
12
years of professional experience
Work History
Sales & Service Representative
First Citizens Bank
North Augusta, SC
05.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Processed transactions accurately and efficiently, maintaining compliance with banking regulations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Managed cash drawer, maintaining balanced funds and minimizing discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Universal Banker 1
Truist Bank
Augusta, GA
09.2021 - 05.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed various banking transactions, ensuring accuracy and compliance with regulations.
- Educated clients on financial products, enhancing their understanding and engagement.
- Collaborated with team members to streamline operational workflows, improving efficiency.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Office Assistant
Stanley Steemer
2013 Franke Ct
10.2013 - 02.2019
- Managed daily office operations, ensuring efficient workflow and communication across departments.
- Processed incoming inquiries and maintained organized records, enhancing information accessibility for staff and clients.
- Monitored inventory levels of office supplies, facilitating timely reordering to prevent disruptions in operations.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
High School Diploma -
Highland Highschool
Palmdale, CASkills
- Attention to detail
- Cash handling and management
- Exceptional customer service
- Professionalism and courtesy
- Customer relationship development
- Listening and comprehension
- Time management
- Multitasking and organization
- Trustworthiness and integrity
Timeline
Sales & Service Representative
First Citizens Bank
05.2025 - Current
Universal Banker 1
Truist Bank
09.2021 - 05.2025
Office Assistant
Stanley Steemer
10.2013 - 02.2019
High School Diploma -
Highland Highschool