Christopher Dember
Candor,NY
Summary
Results-driven Sales & Service Representative with expertise in customer service, problem resolution, and sales processing. Proven ability to enhance customer satisfaction and retention through effective relationship building and attention to detail.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Sales & Service Representative
Golden Waffles
Glen Mills, Pennsylvania
01.2024 - Current
- Recommended tailored products based on customer preferences, increasing sales opportunities.
- Resolved customer complaints by providing timely solutions, improving customer retention.
- Assisted customers with product inquiries and service requests, enhancing overall satisfaction.
- Processed sales transactions accurately and efficiently to ensure smooth operations.
- Educated customers on product features effectively, aiding in informed decision-making.
- Collaborated with team members to improve overall customer service experience.
- Maintained product displays and ensured inventory accuracy through regular monitoring.
- Tracked customer interactions using CRM software to identify areas for improvement.
Independent Distributor, Heartland Food Products
Self-employed
Candor, New York
07.2014 - 12.2023
- Same skills and requirements as previous position until Heartland Food Products acquisition by Golden Waffles
Owner & Independent Flooring Contractor
Kelber Enterprises
Candor, New York
09.1987 - 07.2014
- Oversaw daily operations and staff management for diverse service portfolio.
- Developed and implemented strategic business plans to enhance service offerings.
- Managed client relationships to ensure satisfaction and foster repeat business.
- Trained and mentored team members on best practices and service standards.
- Resolved customer complaints promptly to maintain high service quality.
- Maintained financial records and budgets to support sustainable growth.
- Ensured compliance with local, state, and federal regulations in operations.
- Identified new opportunities for growth, expansion, and diversification.
Education
High School Diploma -
Candor Central School
Candor, NY06-1978
Skills
- Customer service and support
- Sales processing and territory management
- CRM software proficiency
- Field sales expertise
- Cold calling expertise
- Customer engagement strategies
- Customer relationship building and retention
- Account servicing and development
- Value-based selling techniques
- Customer needs assessment skills
- Complaint resolution strategies
- Customer experience enhancement strategies
- Product knowledge
- Territory cultivation and growth
- Inventory oversight
- Expense reporting accuracy
- Time management techniques
- Problem solving skills
- Attention to detail
- Interpersonal communication skills
- Sales demonstration abilities
Certification
- CDL Medical Card
Timeline
Sales & Service Representative
Golden Waffles
01.2024 - Current
Independent Distributor, Heartland Food Products
Self-employed
07.2014 - 12.2023
Owner & Independent Flooring Contractor
Kelber Enterprises
09.1987 - 07.2014
High School Diploma -
Candor Central School