Celina Merino

• Deliver exceptional guest experiences in a fast-paced, high-traffic environment
• Ensure guest safety while maintaining efficiency and adherence to strict operational procedures
• Handle guest concerns professionally, resolving issues to maintain satisfaction and brand standards
• Collaborate with team members to maintain smooth daily operations and positive guest interactions

• Promoted into leadership roles within one year, reflecting strong performance and reliability
• Trained and mentored new employees in customer service standards, sales techniques, and company policies
• Supervised daily store operations, including cash handling, inventory management, and visual merchandising
• Led teams to consistently meet sales goals while maintaining high guest satisfaction scores
• Recognized for building strong team culture and improving onboarding effectiveness

• Monitored residential and commercial alarm systems to ensure safety and rapid response
• Dispatched emergency services including police and fire departments
• Handled high-pressure situations requiring quick decision-making and accuracy
• Maintained clear communication with clients and emergency responders

• Managed overall store operations in a high-volume airport retail environment
• Led hiring, training, scheduling, and performance management for staff
• Oversaw inventory control, merchandising, and financial performance
• Maintained strong customer service standards in a fast-paced travel setting
• Position ended due to COVID-19-related layoffs

Terminal 4 Lead 2018 to 2019

• Supervised daily operations and supported management in achieving sales targets
• Provided hands-on leadership to ensure excellent customer service
• Assisted with staff training and operational efficiency improvements