Celina Montoya
Summary
Professional with significant experience in passenger service and operations. Strong focus on teamwork, adaptability, and achieving results. Reliable and effective with skills in communication, problem-solving, and customer satisfaction. I am also a Human Resources professional with experience in talent management, employee relations, and organizational development. Skilled performance management with reliable and flexible approach.
Overview
7
7
years of professional experience
Work History
Gate Agent
Envoy Airlines
01.2021 - 10.2025
- Working during my reserve time four years total. Took military leave for my two years active duty time. Came back after i separated from the service.
- Assisted passengers with check-in procedures and boarding processes
- Provided information regarding flight schedules and gate changes
- Assisted passengers with special needs, ensuring a comfortable travel experience.
Human Resources Specialist
US Army Reserves
01.2019 - 03.2025
- I was part of the U.S Army reserves for four years , my job in the reserves was Human Resources specialist .
- Switched to active duty for two more years served 6 years in total.
- Collaborated with team members to develop training materials and programs
- Managed 155 service members with any Human resource needs.
Education
High school diploma or GED -
Turner High School
Carrollton, TX1 2020
High school diploma -
Skills
- Leadership
- Military Experience
- Cross-cultural awareness
- Passenger assistance
- Organizational development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Gate Agent
Envoy Airlines
01.2021 - 10.2025
Human Resources Specialist
US Army Reserves
01.2019 - 03.2025
High school diploma -
High school diploma or GED -
Turner High School
Military Service
- Branch: U.S Army
- Rank: E4
- Retired veteran
- Joined when I was 17 currently 23 served for 6 years