Celina Phem
Las Vegas,Nevada
Summary
Dynamic and enthusiastic professional with a passion for growth and embracing fresh challenges. A proud graduate of UNLV, holding a Bachelor of Science in Hospitality Management, complemented by a rich 14-year tenure in customer service. Possesses a keen adaptability to diverse roles and is eagerly poised to contribute to a new team's success.
Overview
8
8
years of professional experience
Work History
COCKTAIL SERVER
Vanderpump Cocktail Garden
Las Vegas, NV
06.2024 - Current
- Communicated with customers to take drink and food orders accurately.
- Greeted guests upon arrival and provided recommendations on signature cocktails.
- Identified needs of customers promptly and efficiently.
- Managed time efficiently while multitasking several duties simultaneously.
COCKTAIL SERVER
The Palazzo Electra Cocktail Club
Las Vegas, NV
08.2018 - Current
- Expert in providing guests knowledge on our speciality cocktails and introducing guests to new flavor profiles from our menu.
- Proficient in Micros & Infogenesis POS.
- Upselling bottle and table services to grow revenue.
- Providing the upmost hospitality while maintaining Forbes Standards.
BANQUET SERVER
Tao Group Hospitality
Las Vegas, NV
06.2023 - 07.2024
- Events at Tao Nightclub, Tao Restaurant, Tao Beach, and LAVO.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
BARTENDER
The Lodge
Las Vegas, NV
03.2019 - 02.2020
- Provided payouts for all gaming jackpots.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
SERVER
China Poblano at The Cosmopolitan
Las Vegas, NV
01.2018 - 03.2019
- Coursed dishes in a timely manner due to the nature of our specialized tapas menu.
- Guided guests with food and beverage pairing.
- Provided guests knowledge on our specialized cocktail menu.
VIP COCKTAIL SERVER
Park Theater at Park MGM
Las Vegas, NV
02.2017 - 03.2019
- Provide VIP services to executive guests that attended our concerts and events.
- Upselling menu options for revenue.
- Monitored guest consumption of alcohol to ensure compliance with state regulations.
Education
Bachelor of Science - Hospitality Administration and Management
University of Nevada - Las Vegas
Las Vegas, NV01.2017
Skills
- Team player
- Hospitality professional
- Catering & Events management
- Attention to detail
- Sense of urgency
- Problem-solving capabilities
- Leads by example
- Customer Service
- Strong Communication
- Emotional Intelligence
- High Volume Service
- Spirits Expert
- Cash Handling
- Sales strategy
- Administrative expert
- Conflict resolution expert
- Food Safety Compliance
Timeline
COCKTAIL SERVER
Vanderpump Cocktail Garden
06.2024 - Current
BANQUET SERVER
Tao Group Hospitality
06.2023 - 07.2024
BARTENDER
The Lodge
03.2019 - 02.2020
COCKTAIL SERVER
The Palazzo Electra Cocktail Club
08.2018 - Current
SERVER
China Poblano at The Cosmopolitan
01.2018 - 03.2019
VIP COCKTAIL SERVER
Park Theater at Park MGM
02.2017 - 03.2019
Bachelor of Science - Hospitality Administration and Management
University of Nevada - Las Vegas