Summary
Overview
Work History
Education
Skills
Timeline
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Celina Phem

Celina Phem

Las Vegas,Nevada

Summary

Dynamic and enthusiastic professional with a passion for growth and embracing fresh challenges. A proud graduate of UNLV, holding a Bachelor of Science in Hospitality Management, complemented by a rich 14-year tenure in customer service. Possesses a keen adaptability to diverse roles and is eagerly poised to contribute to a new team's success.

Overview

8
8
years of professional experience

Work History

COCKTAIL SERVER

Vanderpump Cocktail Garden
Las Vegas, NV
06.2024 - Current
  • Communicated with customers to take drink and food orders accurately.
  • Greeted guests upon arrival and provided recommendations on signature cocktails.
  • Identified needs of customers promptly and efficiently.
  • Managed time efficiently while multitasking several duties simultaneously.

COCKTAIL SERVER

The Palazzo Electra Cocktail Club
Las Vegas, NV
08.2018 - Current
  • Expert in providing guests knowledge on our speciality cocktails and introducing guests to new flavor profiles from our menu.
  • Proficient in Micros & Infogenesis POS.
  • Upselling bottle and table services to grow revenue.
  • Providing the upmost hospitality while maintaining Forbes Standards.

BANQUET SERVER

Tao Group Hospitality
Las Vegas, NV
06.2023 - 07.2024
  • Events at Tao Nightclub, Tao Restaurant, Tao Beach, and LAVO.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.

BARTENDER

The Lodge
Las Vegas, NV
03.2019 - 02.2020
  • Provided payouts for all gaming jackpots.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

SERVER

China Poblano at The Cosmopolitan
Las Vegas, NV
01.2018 - 03.2019
  • Coursed dishes in a timely manner due to the nature of our specialized tapas menu.
  • Guided guests with food and beverage pairing.
  • Provided guests knowledge on our specialized cocktail menu.

VIP COCKTAIL SERVER

Park Theater at Park MGM
Las Vegas, NV
02.2017 - 03.2019
  • Provide VIP services to executive guests that attended our concerts and events.
  • Upselling menu options for revenue.
  • Monitored guest consumption of alcohol to ensure compliance with state regulations.

Education

Bachelor of Science - Hospitality Administration and Management

University of Nevada - Las Vegas
Las Vegas, NV
01.2017

Skills

  • Team player
  • Hospitality professional
  • Catering & Events management
  • Attention to detail
  • Sense of urgency
  • Problem-solving capabilities
  • Leads by example
  • Customer Service
  • Strong Communication
  • Emotional Intelligence
  • High Volume Service
  • Spirits Expert
  • Cash Handling
  • Sales strategy
  • Administrative expert
  • Conflict resolution expert
  • Food Safety Compliance

Timeline

COCKTAIL SERVER

Vanderpump Cocktail Garden
06.2024 - Current

BANQUET SERVER

Tao Group Hospitality
06.2023 - 07.2024

BARTENDER

The Lodge
03.2019 - 02.2020

COCKTAIL SERVER

The Palazzo Electra Cocktail Club
08.2018 - Current

SERVER

China Poblano at The Cosmopolitan
01.2018 - 03.2019

VIP COCKTAIL SERVER

Park Theater at Park MGM
02.2017 - 03.2019

Bachelor of Science - Hospitality Administration and Management

University of Nevada - Las Vegas
Celina Phem