Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celina Saldarriaga Franco

Worcester,MA

Summary

Proven achiever in customer fulfillment, I enhanced team productivity and customer satisfaction at Target through expert training and resolving inquiries. Skilled in shipping procedures and exhibiting patience and empathy, I significantly reduced order errors, ensuring accurate and timely deliveries. My problem-solving abilities and strong product knowledge drive superior service and operational efficiency. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Highly trained Order Picker with strong performance record of high production in product selection and packing. Excellent level of accuracy in pick and pack, successfully meeting quotas in high production tempo. Supports shipping team with assistance palletizing, labeling and loading trucks.

Overview

3
3
years of professional experience

Work History

Customer Fulfillment Associate

Target
09.2021 - Current
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
  • Managed high-volume order requests to ensure accurate and timely deliveries.
  • Welcomed customers and helped determine their needs.
  • Supported customer service, providing informational resources regarding promotions and sales.

Education

Associate of Science - Dental Hygiene

Quinsigamond Community College
Worcester, MA
05.2027

High School Diploma -

Worcester Technical High School
Worcester, MA
06.2023

Skills

  • Shipping procedures
  • Product picking
  • Loading and unloading
  • Packing and shipping
  • Customer Service
  • Patience and Empathy
  • OSHA Standards
  • Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Customer Fulfillment Associate

Target
09.2021 - Current

Associate of Science - Dental Hygiene

Quinsigamond Community College

High School Diploma -

Worcester Technical High School
Celina Saldarriaga Franco