Celina Serrano
Tucson,AZ
Summary
Recipient of The Home Depot Homer Award for Best Employee, with a strong commitment to excellence and exceptional performance. Proven track record of consistently exceeding expectations in delivering top-notch customer service and fostering positive relationships with colleagues and clients. Adept at leveraging extensive product knowledge to provide valuable recommendations and ensure customer satisfaction. Recognized for exceptional work ethic, attention to detail, and ability to thrive in a fast-paced, dynamic environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative and Cashier
Lowes Home Improvment
09.2019 - 01.2020
- Advanced from front-end cashier to customer service role.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Merchandising Execution Team Associate
The Home Depot Corporate
06.2020 - 09.2022
- Demonstrate keen attention to detail.
- Adhere to specified guidelines for task completion.
- Cultivated a mindset focused on safety.
- Excelled in task that are physical, athletic and mechanical.
- Utilized electrical ladders to enhance work efficiency.
- Demonstrated exceptional critical thinking abilities.
- Assembly of displays, signage, overhead organization.
- Learned to value good working conditions.
- Adopted practical methods to achieve measurable outcomes.
- Maintained store layout according to planogram guidelines.
Cashier/Customer Service
Francisco Enterprises
01.2018 - 06.2019
- Collaborated with team members to efficiently complete transactions at a high-volume retail location.
- Counted cashier drawer accurately and ensured prompt customer service upon starting shift.
Cashier/ Asst. Manager
Soul BBQ
07.2017 - 10.2017
- Supported manager in food preparation and creative advertising for the new company through social media marketing, vision boards, and signage.
Vendor Specialist
Aniise
06.2015 - 02.2016
- Achieved leadership status by enhancing customer service skills and performing product demonstrations.
Education
High school diploma - undefined
Agave Online High School
Skills
- Merchandising Executioner (2 years)
- Customer Service, Crew Member, Money handling skills (3 years)
- Attentive listener, Cause and effect thinker
- Excellent hand eye coronation, Excellent communication skills both written and oral
- Leadership abilities
- Strategic thinking, Experienced in developing marketing strategies
- Capable of delivering quick solutions to the marketing troubles to keep customers pleased and content (3 years)
Languages
Spanish
Native or Bilingual
Timeline
Merchandising Execution Team Associate
The Home Depot Corporate
06.2020 - 09.2022
Customer Service Representative and Cashier
Lowes Home Improvment
09.2019 - 01.2020
Cashier/Customer Service
Francisco Enterprises
01.2018 - 06.2019
Cashier/ Asst. Manager
Soul BBQ
07.2017 - 10.2017
Vendor Specialist
Aniise
06.2015 - 02.2016
High school diploma - undefined
Agave Online High School
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