Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
References
Timeline
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Celina Torres

Celina Torres

Providence,RI

Summary

Highly-motivated & Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Hardworking employee who quickly masters new skills with strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Administrator and Recruiter

Beymark Marketing Company
10.2023 - 12.2023
  • Set specific goals for projects to measure progress and evaluate end results.
  • Updated databases with new employee information, job changes and terminations.
  • Coordinated meetings, conferences, travel arrangements.
  • Worked closely with human resources to support employee management and organizational planning.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Explained job duties, compensation and benefits to potential candidates.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Planned and completed group projects, working smoothly with others.
  • Greeted visitors and directed to appropriate location or person.
  • Scheduled meetings and sent invitations specifying time and location.

Relationship Banker

Bank of America
Providence, RI
02.2023 - 05.2023
  • Educated clients about various banking products available at the institution.
  • Informed customers of procedures for depositing checks and applying for ATM cards.
  • Processed customer requests for withdrawals or transfers from existing accounts.
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Examined checks for endorsements to verify legality of documents.
  • Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Received and counted daily inventories of cash, drafts and checks.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Built and maintained client relationships through quality, personalized interactions.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Balanced cash drawers on a daily basis.
  • Complied with security procedures and protocols when opening and closing bank vault.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Education

Financial Operations -

Year Up Rhode Island
Providence, RI 02903
05.2023

Cosmetology -

Providence Career & Technical Career (PCTA)
06.2020

Skills

  • Executive Support
  • Troubleshooting and Diagnosis
  • Operations Management
  • Staff Supervision
  • Project Management
  • Team Building and Leadership
  • Decision-Making
  • Goal Setting
  • Recordkeeping and File Management
  • Attention to Detail
  • Product and Service Knowledge
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Customer Relations
  • Money Handling
  • Merrill Teller Cash Capable
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Team Motivation
  • Marketing Tactics
  • Policy Administration
  • Microsoft Office Expertise
  • Customer Rapport
  • Customer Relationship Management (CRM)

Affiliations

  • Reading Books
  • Yoga
  • Documentaries
  • Spending Quality Time with my Family

Certification

Microsoft Excel 2019,

Professional Scrum Master I

Licensed Cosmetologist

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Administrator and Recruiter

Beymark Marketing Company
10.2023 - 12.2023

Relationship Banker

Bank of America
02.2023 - 05.2023

Financial Operations -

Year Up Rhode Island

Cosmetology -

Providence Career & Technical Career (PCTA)

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Celina Torres