Summary
Overview
Work History
Education
Skills
Timeline
Generic

CELINA TORRES

Dallas

Summary

Experienced retail management professional with a passion for driving store performance and enhancing customer experiences. Demonstrated expertise in operational efficiencies and staff development, leading to a proven track record of increasing sales and maximizing customer satisfaction. Strong focus on fostering team collaboration and adapting to evolving business needs. Skilled in inventory management, staff training, and enhancing store operations. Known for reliability, effective communication, and consistently delivering results that exceed expectations.

Overview

7
7
years of professional experience

Work History

Store Manager

Wyld Blue
01.2025 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed and monitored inventory control, cash handling procedures, and store operations.
  • Facilitated the hiring, training, and mentoring of new staff.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Enhanced store layout to optimize customer flow and product visibility.
  • Boosted sales revenue by 30%

Sales Supervisor

Rag & Bone
11.2022 - 01.2025
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Achieved sales worth two million dollars.
  • Client book with over 1.5 million
  • Made my Month by overachieving my monthly goal by over 130%

Sales Supervisor

Fabiana Filippi
07.2022 - 11.2023
  • Quickly managed client issues leading to increased satisfaction.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Achieved sales goals through strategic adjustments to team activities
  • Focused on client outreach to maintain monthly goal

Wholesale Account Manager

Pronovias
09.2021 - 07.2022
  • Used CLIMA to document sales activities and sales pipelines along with placing orders for clients
  • Answering a heavy volume call center
  • Working closely with logistics, accounting and sales departments for shipping , payments, and service solutions
  • Process customers/exchanges/returns/reimbursements/
    cancellations according to established department policies
  • Book and manage trunk show and loaner programs
  • Provide clients with timely and accurate information via phone and email regarding order status and product knowledge.
  • Proficient in working with M3

Operations Specialist

Loro Piana
10.2018 - 09.2021
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Used SAP to model data and forecast trends.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Education

High School Diploma -

John Jay College of Criminal Justice of The City University of New York

Skills

  • Proficient in task management
  • CRM and office management
  • Proficient in SAP,ROL,CLIMA,M3
  • Excellent customer service skills
  • Shopify/Stocky
  • Staff Training

Timeline

Store Manager

Wyld Blue
01.2025 - Current

Sales Supervisor

Rag & Bone
11.2022 - 01.2025

Sales Supervisor

Fabiana Filippi
07.2022 - 11.2023

Wholesale Account Manager

Pronovias
09.2021 - 07.2022

Operations Specialist

Loro Piana
10.2018 - 09.2021

High School Diploma -

John Jay College of Criminal Justice of The City University of New York

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