CELINA TORRES
Dallas
Summary
Experienced retail management professional with a passion for driving store performance and enhancing customer experiences. Demonstrated expertise in operational efficiencies and staff development, leading to a proven track record of increasing sales and maximizing customer satisfaction. Strong focus on fostering team collaboration and adapting to evolving business needs. Skilled in inventory management, staff training, and enhancing store operations.
Overview
8
8
years of professional experience
Work History
Store Manager
ME + EM
Dallas, TX
07.2025 - Current
- Strong track record of improving store performance and operational standards.
- Drove over $3.1M in YTD sales, exceeding target by 15%.
- Built a collaborative, high-performing team focused on results and customer experience.
- Maintained exceptional customer service standards, achieving consistent positive mystery shopper and Google review results.
- Improved inventory management, store presentation, and overall operational efficiency.
- Experienced in KPI management, including sales, UPT, AOV, and data acquisition.
- Recognized for strong leadership, client relationships, and delivering elevated customer experiences.
Store Manager
Wyld Blue
Dallas, TX
01.2025 - 07.2025
- Boosted sales revenue by 30%
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed and monitored inventory control, cash handling procedures, and store operations.
- Facilitated the hiring, training, and mentoring of new staff.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Enhanced store layout to optimize customer flow and product visibility.
Sales Supervisor
Rag & Bone
Dallas, TX
11.2022 - 01.2025
- Achieved sales worth $2 million dollars.
- Developed a client book that accounted for over $1.5 million in my total sales
- Exceeded monthly goals by over 30% for 12 consecutive months
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Operations Specialist
Loro Piana
New York, NY
10.2018 - 09.2021
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Used SAP to model data and forecast trends.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
High School Diploma -
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Proficient in task management
- CRM & office management
- Proficient in SAP,ROL,CLIMA,M3
- Excellent customer service skills
Timeline
Store Manager
ME + EM
07.2025 - Current
Store Manager
Wyld Blue
01.2025 - 07.2025
Sales Supervisor
Rag & Bone
11.2022 - 01.2025
Operations Specialist
Loro Piana
10.2018 - 09.2021
High School Diploma -
John Jay College of Criminal Justice of The City University of New York