Celinda Cafua
Wakefield,MA
Summary
Highly motivated healthcare professional with 4+ years of experience, a strong work ethic, and proven ability to work independently and collaboratively. Skilled in communication, adaptable, and eager to take on new challenges. Seeking to build on my experience in healthcare, employee training, and mentorship to step into a more advanced role focused on team development and enhancing organizational effectiveness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Experience Navigator
Mass General Brigham
03.2024 - Current
- Greet patients upon arrival into clinic and ensuring accuracy in regards to demographic information
- Check patients out of appointment and scheduling any follow ups that are necessary including any imaging that is requested
- Work off a work queue and calling patients to schedule future appointments as requested by provider
- Monitoring in basket messages and make any requested calls or scheduling changes
- Scanning documents to Medical Records department
- Perform schedule checks and adhering to provider templates
- Work closely with clinical staff to ensure positive and smooth experience for all patients
Patient Registration Representative
St.Joseph Hospital
12.2020 - 03.2024
- Gather all necessary information to generate patient charts and complete patient registration.
- Cross trained to be able to register patients in all areas such as lab, radiology and emergency room
- Verifying insurance eligibility
- Secured patient privacy by following HIPAA regulations to keep organization compliant with relevant laws.
- Create patient estimates for imaging and labs using CPT coding.
- Answer and direct multi-line phone calls
- Underwent 8 week training to become Specialized Mentor and Revenue Cycle Trainer
- Generated documents highlighting issues found in laboratory registration to send to relevant staff on a weekly basis as examples in meetings.
- Attend meetings with laboratory management and representatives from physician practices to discuss clinical errors found leading to disruption in outpatient workflow.
- Work with managers to come up with methods to better the workflow for all registrars.
- Created and distributed a OneNote digital notebook for the department which included dept updates, tip sheets, schedules and more.
- Assist patient access management with completing quality audits for accounts completed by registrars in all outpatient areas.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Patient Information Representative
St. Joseph’s Hospital
10.2020 - 12.2020
- Greeted all patients and visitors into the hospital with a welcoming tone
- Screened all individuals entering the hospital for Covid symptoms during height of Covid-19 pandemic
- Answered calls and transferred calls to correct individuals as needed
- Answered patient and visitor questions and pointed individuals in right direction
Lead Guest Service Associate
European Wax Center
07.2018 - 01.2020
- Maintain a clean and neat work environment
- Assist the center manager with interviewing and training new associates
- Schedule and confirm appointments for guests
- Assist guests with any questions or concerns they may have
- Update inventory weekly
- Selling memberships and processing all types of payments.
Dietary Aide
Little Sisters of the Poor
09.2016 - 05.2017
- Maintain neat and organized dining room
- Assist clinical staff with preparing meals for residents and following specific dietary needs
- Clean up and ensure tables are set for following day
- Ensure kitchenette is properly stocked and complete inventory as needed
Education
Bachelor of Arts - Psychology
UMASS Lowell
Lowell05.2024
Skills
- Patient Registration
- Insurance Verification
- Critical Thinking
- Listening Skills
- Staff Training and Mentorship
- Administrative Tasks
- Credit Card Payment Processing
- Medical Terminology Knowledge
- Fluency in Portuguese
- Epic Systems
- Multitasking
- Customer Service
Certification
Certified Revenue Cycle Representative
Timeline
Patient Experience Navigator
Mass General Brigham
03.2024 - Current
Patient Registration Representative
St.Joseph Hospital
12.2020 - 03.2024
Patient Information Representative
St. Joseph’s Hospital
10.2020 - 12.2020
Lead Guest Service Associate
European Wax Center
07.2018 - 01.2020
Dietary Aide
Little Sisters of the Poor
09.2016 - 05.2017
Bachelor of Arts - Psychology
UMASS Lowell