Celine Osterhout
Colorado Springs,CO
Summary
Driven customer service expert highly skilled in managing telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator
Genesis Medical Spa
Colorado Springs, CO
05.2018 - 11.2019
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Managed over 50 calls per day.
- Fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Drafted, copied and forwarded documents and paperwork to facilitate office workflow. Submitted insurance for all medical procedures.
- Solved any technical issues.
- Offered financial advising and payment plans available.
Spa Manager
SK Health And Wellness Center
Colorado Springs, CO
12.2018 - 05.2019
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed three massage therapist, and four Estheticians.
- Handled all bookkeeping.
- Set up companies QuickBooks. Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Responded to customer inquiries or complaints.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Project Manager
Rocky Mountain Cabinets
Idaho Falls, ID
03.2018 - 11.2018
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Maintained open communication by presenting regular updates on project status to customers.
- Met with 4-5 clients daily to digitally design cabinet layouts, ad make any adjustments necessary to meet customer's needs.
Education
Associate of Applied Science - Exercise Science
Pikes Peak Community College
Colorado Springs, CO01.2022
High School Diploma -
Idaho Falls High School
Idaho Falls, ID06.2013
Skills
- Technical Assistance
- Financial Advisory
- Financial Planning
- Insurance
- Business Development
- Growth-Oriented Mindset
- Effective Collaborator and Communicator
- Keen Eye To Detail
- Critical Thinker
- Sense of Urgency
- Ambitious
- Accountable and Committed
Timeline
Spa Manager
SK Health And Wellness Center
12.2018 - 05.2019
Front Desk Coordinator
Genesis Medical Spa
05.2018 - 11.2019
Project Manager
Rocky Mountain Cabinets
03.2018 - 11.2018
Associate of Applied Science - Exercise Science
Pikes Peak Community College
High School Diploma -
Idaho Falls High School