Celine Zamora
Levelland,TX
Summary
Results-oriented Guest Service Manager with strong time management and adaptability skills. Known for effective complaint resolution and staff mentorship, ready to leverage expertise to enhance guest satisfaction and align services with company objectives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Guest Service Manager
United Supermarkets
Lubbock, Texas
02.2019 - Current
- Managed guest interactions to ensure exceptional customer satisfaction and service quality.
- Trained and mentored staff on guest service best practices and company standards.
- Coordinated daily operations to maintain a welcoming environment for all guests.
- Resolved guest complaints effectively, promoting a positive shopping experience.
- Oversaw scheduling and staffing to optimize service levels during peak hours.
- Collaborated with department managers to align guest services with company goals.
- Ensured compliance with all safety regulations when dealing with hazardous materials.
- Built and maintained productive relationships with employees.
Shift Lead
Caribbean Ice
Levelland, TX
01.2018 - 02.2019
- Trained new staff on service protocols and equipment usage.
- Managed inventory levels to maintain product availability and freshness.
- Maintained cleanliness and organization of work areas for efficiency.
- Assisted in the training of new employees.
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Reinforced rules to promote superior employee performance.
- Analyzed customer buying patterns to identify trends in sales activity.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09-2018
Skills
- Customer service
- Staff training
- Effective communication
- Adaptability to change
- Time management
- Complaint handling
- Interpersonal skills
- Multitasking capacity
- Facility management
- Social media networking
- Problem-solving abilities
- Strategic planning
Certification
- TAP Food Safety Certificate
- TABC Certification
Timeline
Guest Service Manager
United Supermarkets
02.2019 - Current
Shift Lead
Caribbean Ice
01.2018 - 02.2019
High School Diploma -
Penn Foster Career School