Celquetta Babb
Hot Springs,AR
Summary
Have good time management skills and attention to detail, great verbal and written communication skills, organization and multitasking capabilities, goal driven and problem solver, comfortable working in remote environment, ability to maintain strict confidentiality, exercise good judgements, and can meet performance goals.
Overview
4
4
years of professional experience
Work History
Engagement Specialist
ACCENT Marketing Services LLC
09.2014 - 08.2016
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
Cashier
Walmart
06.2012 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Highschool Diploma -
Lakeside Highschool
Hot Springs, AR05.2010
Skills
- Brand awareness
- Cross-functional coordination
- Problem-solving
- Decision-making
- Customer service
- Technical issue troubleshooting
Timeline
Engagement Specialist
ACCENT Marketing Services LLC
09.2014 - 08.2016
Cashier
Walmart
06.2012 - 09.2014
Highschool Diploma -
Lakeside Highschool
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