Celyna Levesque
Largo,FL
Summary
Hardworker with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations.
Overview
9
9
years of professional experience
Work History
Bartender
JRs Sports Pub
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Medical Assistant
St Petersburg Pediatrics
06.2024 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital statistics and coordinated with health care providers.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Server
Chili's Bar and Grill
05.2023 - 07.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Responded to ad hoc cleaning duties at end of shift.
Medical Office Receptionist
BayCare Medical Group
01.2022 - 05.2023
- Gathered patient records for provider.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled appointments by telephone or in person.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Answered phone calls to provide assistance, information and medical personnel access.
- Informed patients of financial responsibilities prior to rendering services.
- Greeted office patients daily by telephone, email or in person.
- Called in prescription refills for patients.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Bartender
PF Changs Restaurant
01.2020 - 03.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Upsold customers from shelf to premium brands to help boost sales.
- Collected and organized daily till totals and tips.
Medical Assistant
DaVita Medical Group
08.2020 - 02.2022
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
- Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Bartender
Cheddars Stratch Kitchen
08.2018 - 05.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Store Manager
Chipotle
08.2016 - 08.2019
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Associate of Arts - Athletic Training
Finger Lakes Community College
Canandaigua, NYAssociate of Arts - Health Sciences
St. Petersburg College
Clearwater, FLAssociate of Arts - Health Sciences
Hillsborough Community College
Tampa, FL05.2023
Pinellas Park High School
Largo, FL06.2015
Skills
- Table Setting Arrangements
- Dish Preparation
- Positive and Professional
- Menu Memorization
- Beverage Preparation
- Price Memorization
- Performance Improvement
- Guest Seating
- High-Volume Dining
- Order Accuracy
- Food Inspection
- Food Running
- Check Payment Processing
- Guest Engagement
- Wine Pairings
- Safe Food Handling
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Cash Handling
- Quality Control
- HIPAA Guidelines
- Front Desk Operations
- Records Maintenance
- Petty Cash Management
- Billing Support
- Medical Billing
- Patient Callbacks
- Medical Records Management
- Technologically Savvy
- Appointment Scheduling
- Co-Payment Collection
- Electronic Medical Records
- Understanding of Medical Laws
- Referral Verification
- Insurance Verification
Education and Training
I graduated high school in 2015, where I was a well-known student-athlete, participating in volleyball, track and field, cheerleading, and soccer. I continued my volleyball career on a scholarship in New York where I graduated with my Associate in Arts majoring in Athletic Training and Health Science. After moving back to Florida, I was offered a position in coaching volleyball at my alma mater, Pinellas Park High School where I'm currently the head coach of Junior Varsity, and also a travel volleyball coach for a program out of St Petersburg, FL. My current goals are to continue my coaching career while obtaining a long-term job in the medical field.
Languages
English
American Sign Language
Timeline
Medical Assistant
St Petersburg Pediatrics
06.2024 - 01.2025
Bartender
JRs Sports Pub
03.2024 - Current
Server
Chili's Bar and Grill
05.2023 - 07.2024
Medical Office Receptionist
BayCare Medical Group
01.2022 - 05.2023
Medical Assistant
DaVita Medical Group
08.2020 - 02.2022
Bartender
PF Changs Restaurant
01.2020 - 03.2023
Bartender
Cheddars Stratch Kitchen
08.2018 - 05.2021
Store Manager
Chipotle
08.2016 - 08.2019
Associate of Arts - Athletic Training
Finger Lakes Community College
Associate of Arts - Health Sciences
St. Petersburg College
Pinellas Park High School
Associate of Arts - Health Sciences
Hillsborough Community College
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