Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jadakate Judkins

West Point,GA

Summary

Dynamic customer service professional with extensive experience at End Zone Sports Pub, excelling in suggestive selling and multitasking. Proven track record of enhancing customer satisfaction through effective problem resolution and a positive attitude. Recognized for training staff and optimizing bar operations, fostering a welcoming environment that builds loyal clientele.

Overview

6
6
years of professional experience

Work History

Bartender

Endzone Sports Pub
02.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.

Customer Support Specialist

Level One
04.2024 - 11.2024
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume settings , prioritizing tasks to keep up with challenging deadlines.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

General Secretary

D&T Services
08.2019 - 05.2021
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved overall office efficiency by identifying areas for improvement and implementing appropriate solutions.
  • Ensured timely completion of projects by tracking progress and keeping teams informed about deadlines and expectations.
  • Streamlined office processes by implementing efficient filing systems and organizational tools.
  • Assisted in budget development and monitoring, contributing to responsible financial management within the company.
  • Managed confidential documents with discretion, ensuring proper storage and handling procedures were followed.
  • Served as a liaison between executives and employees, fostering positive relationships throughout the organization.

Education

Bachelor of Science - Criminal Justice

Point University
West Point, GA
05-2025

Skills

  • Suggestive selling
  • Customer service expertise
  • Patience and tolerance
  • Strong multitasking

Languages

English
Full Professional
Maori
Native or Bilingual

Timeline

Bartender

Endzone Sports Pub
02.2025 - Current

Customer Support Specialist

Level One
04.2024 - 11.2024

General Secretary

D&T Services
08.2019 - 05.2021

Bachelor of Science - Criminal Justice

Point University

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Jadakate Judkins