Experienced Lead Pharmacy Technician and CPhT with a strong background in prescription processing, prior authorizations, and regulatory compliance. Proven ability to train new team members, support pharmacists, and improve daily workflow through organization and technology-driven process improvements. Focused on safe, efficient pharmacy operations and reliable patient service.
Work History
Lead Pharmacy Technician
8 Years 10 Months
CVS Pharmacy | 12.2017 - Current
Processed prescriptions accurately, verified patient information, and supported pharmacist review.
Supervised recently hired technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
Pharmacy Tech III
2 Years 8 Months
Penn Medicine | 03.2023 - 11.2025
Expedited insurance claim prior authorizations by submitting the required forms and chart notes for insurance approval on the provider's behalf.
Assisted in training new team members on standard procedures to ensure consistent quality of submissions for my assigned service line.
Collaborated with healthcare professionals to clarify patient chart notes appropriately align with insurance guidelines for prior authorization approval.
Lead Server
1 Year 5 Months
Renata's Kitchen | 06.2016 - 11.2017
Trained new servers on service standards, menu knowledge, POS procedures, and seasonal product promotions.
Managed opening and closing service duties, including cash handling, station setup, and dining room readiness.
Maintained cleand and stocked server stations ready to meet customer orders and needs.
Education
BBA - Business Management
Temple University | Philadelphia, PA | 08.2020
Skills
Regulatory compliance
Workflow optimization
Insurance authorization
Inventory management
Staff development
Prioritization and organization
Certification
CPhT - Certified Pharmacy Technician
Activities
Assistant Chair of Strictly Funk Dance Crew, May 2015-May 2016