Cendey Alcala
Bank of America
Edinburg,Texas
18
years of professional experience
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Work History
Customer Service Representative
11 Years 10 Months- Assisting customers with banking needs.
- Filling outs reports such as CTR's and MIS.
- Engage customers in lobby and provide an exelent customer experince.
- Assist the teller line with transactions to reduce wait timeand inprove overall customer experience.
- Educating customers on convenient way of banking using self-service technologies.
- Addressing customers needs and concerns while at the same time looking for ways to deepen their relationship.
- Help customers understnd their financial priorities and how Bank Of America can help them meet those needs through our bank products and services.
Cashier
6 Years- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Collaborated with team members to ensure timely stock replenishment on sales floor.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Medical Assistant Certificate - Medical Assistant
Skills
Vital sign monitoring
Patient-focused care
Phlebotomy
Reliable team player
CPR
Customer service
Problem resolution
Complaint handling
Bi-lingual (Spanish-Native)
Timeline
Customer Service Representative
Bank of America
05.2014 - 03.2026Read More
Cashier
Bealls Store
05.2008 - 05.2014Read More
RGV Vocational School
Medical Assistant Certificate from Medical Assistant
Read More