Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ceniah Adams

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Behavior Interventionist

Positive Direction Support Services
12.2023 - Current
  • Maintained records of ongoing assessments and documentation of updates.
  • Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
  • Promoted positive behavior change through consistent reinforcement and appropriate consequences.
  • Improved student behavior by developing and implementing tailored intervention plans.
  • Established rapport with each student, building trust and fostering a safe environment conducive to learning and growth.
  • Advocated for additional resources and support services for students with significant behavioral challenges when needed.
  • Reduced classroom disruptions by providing one-on-one assistance to students struggling with behavioral challenges.

Server/Bartender

Santa Fe Mexican Grill
05.2023 - 12.2023
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Followed strict recipes and drink measurements to minimize product used.

Store Manager

Check N Go
08.2022 - 10.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Server/Bartender

Crafty Crab
02.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Retail Associate Manager

T-Mobile
01.2022 - 08.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
  • Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
  • Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
  • Increased sales through effective upselling techniques and in-depth product knowledge.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Collaborated with team members to achieve monthly sales targets and performance goals.

Mobile Expert

T-Mobile/Sprint
04.2018 - 01.2022
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.

Direct Support Professional

RHD
12.2018 - 06.2021
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Transported clients to medical and dental appointments to provide support.

Kitchen Manager

Stolen Sun Craft Brewer
03.2019 - 04.2020
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.

Education

Bachelor of Arts - Culinary Arts

Johnson & Wales University - Charlotte
Charlotte, NC
05.2019

Skills

  • Problem-solving skills
  • Strong Work Ethic
  • Information Verification
  • Exceptional customer service
  • Cash Handling
  • Multitasking and Organization
  • Food Safety
  • Office Management
  • Customer Service
  • Team Leadership
  • Friendly and Positive

Timeline

Behavior Interventionist

Positive Direction Support Services
12.2023 - Current

Server/Bartender

Santa Fe Mexican Grill
05.2023 - 12.2023

Store Manager

Check N Go
08.2022 - 10.2023

Server/Bartender

Crafty Crab
02.2022 - 01.2023

Retail Associate Manager

T-Mobile
01.2022 - 08.2022

Kitchen Manager

Stolen Sun Craft Brewer
03.2019 - 04.2020

Direct Support Professional

RHD
12.2018 - 06.2021

Mobile Expert

T-Mobile/Sprint
04.2018 - 01.2022

Bachelor of Arts - Culinary Arts

Johnson & Wales University - Charlotte

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Ceniah Adams