Cenobio Owen
San Antonio,TX
Summary
Experienced hospitality professional with strong customer service, communication, and organizational skills developed in fast-paced environments. Skilled in managing guest interactions, ensuring smooth operations, and maintaining a welcoming atmosphere. Known for a friendly demeanor, adaptability, and quick learning of industry standards. Seeking to transition into a new field where these transferable skills can support team success and elevate customer satisfaction.
Overview
2
2
years of professional experience
Work History
Host
54th Street Restaurant & Drafthouse
09.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Lifeguard
San Antonio Parks And Recreation
06.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Tom C. Clark High School
San Antonio, TX06-2025
Bachelor of Science - Mechanical Engineering
UTSA
San Antonio, TX05-2029
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Punctual and reliable
- Quick learner
- Time management
Certification
- First Aid/CPR Certified
- SolidWorks Certified
Timeline
Host
54th Street Restaurant & Drafthouse
09.2023 - Current
Lifeguard
San Antonio Parks And Recreation
06.2023 - Current
Tom C. Clark High School
Bachelor of Science - Mechanical Engineering
UTSA
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