Centria Croney-Dunn
Tulsa,OK
Summary
Dedicated professional with a strong foundation in customer service and team leadership. Known for ensuring exceptional experiences and fostering a positive work environment. Ready to enhance operational efficiency and support patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
bay of highland health and rehabilitation
Memphis, Tennessee
03.2022 - 08.2025
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored food intake and output as directed by nursing staff.
- Educated patients on self-care techniques that would help them maintain their independence.
Server
Firebirds Wood Fire Grill
Memphis, Tennessee
02.2022 - 11.2024
- Provided attentive service to guests in a fast-paced dining environment.
- Maintained knowledge of menu items and daily specials for customer inquiries.
- Provided excellent customer service to ensure satisfaction.
- Fostered a welcoming atmosphere to enhance the guest dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Delivered drinks promptly to guests throughout the venue.
- Followed safety protocols for handling food and beverages.
Supervisor
Walmart
Corinth, Mississippi
09.2019 - 08.2021
- Supervised team members in daily operational tasks and workflow management.
- Assisted with training new employees on company policies and safety procedures.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
Server/Assistant Manager
Pizza Hut
Savannah, Tennessee
03.2015 - 05.2021
- Assisted in training new staff on customer service standards.
- Supported daily operations by ensuring dining area cleanliness and organization.
- Coordinated with kitchen staff to fulfill meal orders efficiently.
- Monitored dining room atmosphere to ensure guest comfort and satisfaction.
- Facilitated communication between front-of-house and back-of-house teams effectively.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Managed tables throughout dining room to execute service at highest level.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Hardin County High School
Savannah, TN05-2016
Skills
- Customer service and support
- Cash handling
- Food safety and menu knowledge
- Team leadership
- Workflow management
- Multitasking and organization
- Conflict resolution
- Staff training and development
- Food running and table bussing
- Professional appearance and demeanor
- Upselling techniques and suggestive selling
- Point of sale (POS) operations
- Dining etiquette and customer service
- Buffet setup and takedown
- High-volume dining service
Certification
- certified nursing assistant
Languages
English
Professional
Timeline
CNA
bay of highland health and rehabilitation
03.2022 - 08.2025
Server
Firebirds Wood Fire Grill
02.2022 - 11.2024
Supervisor
Walmart
09.2019 - 08.2021
Server/Assistant Manager
Pizza Hut
03.2015 - 05.2021
High School Diploma -
Hardin County High School