Cequan Wynn
Customer Service And Operations Specialist
Brooklyn
Summary
Service-oriented professional with track record in maintaining high standards of cleanliness and customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.
Overview
4
4
years of professional experience
24
24
years of post-secondary education
Work History
Attendant
Aardvark Amusement
05.2021 - Current
- Operate rides and game booths, ensuring guest safety while following all protocols
- Assist guests with games, explain rules, and maintain a welcoming atmosphere
- Monitor operations, report technical issues, and manage lines efficiently
- Maintain cleanliness and organization for a safe guest experience
Server
Olive Garden
03.2022 - 09.2022
- Delivered fast, accurate service in a high-energy dining environment
- Increased sales through strategic upselling and menu recommendations
- Collaborated with kitchen and bar teams to ensure smooth service
- Resolved guest concerns promptly, improving satisfaction and repeat visits
Concessions & Box Office Associate
Regal UA
01.2022 - 05.2022
- Processed transactions efficiently, ensuring accuracy in ticket and concession sales
- Managed guest flow to reduce wait times and enhance customer experience
- Maintained clean, organized high-traffic areas following health and safety guidelines
- Assisted in training new employees, improving team performance
Education
MBA - Business
St. Francis College
Brooklyn, NY 05.2001 - Current
Skills
- Conflict Resolution & De-escalation
- Situational Awareness & Safety Procedures
- Customer Service & Communication
- Problem-Solving & Decision-Making
- Teamwork & Collaboration
- Cash Handling & Transaction Accuracy
- Time Management & Multitasking
Volunteer Community Engagement
- Anti-Violence Academy for Teenagers, Developed self-awareness, leadership, and advocacy skills to promote community safety.
- Coney Island Prep Environmental Program, Assisted in efforts to clean and maintain local beaches.
Timeline
Server
Olive Garden
03.2022 - 09.2022
Concessions & Box Office Associate
Regal UA
01.2022 - 05.2022
Attendant
Aardvark Amusement
05.2021 - Current
MBA - Business
St. Francis College
05.2001 - Current
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