Microsoft Office
Cera Montez
Senior Account Manager
Miami,FL
Summary
Goal-oriented manager with distinguished experience in maritime industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Account Manager
Universal Marine Medical Supply
Miami, FL
02.2022 - Current
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Trained and coached global sales team members servicing accounts.
- Worked with customers to develop strategic business and account plans.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Project Manager
Universal Marine Medical Supply
Staten Island, NY
09.2021 - 04.2022
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
Expeditor
Universal Marine Medical Supply
Staten Island, NY
06.2020 - 11.2021
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Devised and implemented efficient processes for production tracking and inventory control.
Warehouse Specialist
Universal Marine Medical Supply
Staten Island, NY
03.2020 - 07.2020
- Verified amount of items received in orders and cross-checked with invoices.
- Packaged items for safe shipment and protection from damage in transit.
- Verified accuracy of shipping and receiving documents and maintained records.
- Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways.
Server
Roosterspin
Westfield, NJ
11.2018 - 01.2020
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Crew Member
Trader Joe's
Westfield, NJ
11.2017 - 03.2020
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
Front Desk
Shawn’s West Mountain Auto
Mountainside, NJ
07.2015 - 08.2017
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Associate
American Eagle Outfitters
Edison, NJ
10.2013 - 01.2017
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Westfield Senior High School
Westfield, NJ 09.2011 - 06.2015
Bachelor’s - Business Administration
Florida International University
Miami, FL 03.2023 - Current
Skills
Leadership
Business process improvement
Business development and planning
Relationship building and management
Software
Monday
Timeline
Bachelor’s - Business Administration
Florida International University
03.2023 - Current
Senior Account Manager
Universal Marine Medical Supply
02.2022 - Current
Project Manager
Universal Marine Medical Supply
09.2021 - 04.2022
Expeditor
Universal Marine Medical Supply
06.2020 - 11.2021
Warehouse Specialist
Universal Marine Medical Supply
03.2020 - 07.2020
Server
Roosterspin
11.2018 - 01.2020
Crew Member
Trader Joe's
11.2017 - 03.2020
Front Desk
Shawn’s West Mountain Auto
07.2015 - 08.2017
Sales Associate
American Eagle Outfitters
10.2013 - 01.2017
High School Diploma -
Westfield Senior High School
09.2011 - 06.2015